We are searching for the best talent for the Data & Operations Supervisor (DOS), CAR-T, located in Horsham, PA.

We're looking for an exceptional Data & Operations Supervisor to join our CAR-T team, where science meets operational excellence, and every day is an opportunity to improve processes, support patient-focused outcomes, and deliver data-driven solutions. Our groundbreaking CAR-T therapy, ciltacabtagene autoleucel (cilta-cel), is a cutting-edge cancer treatment. By joining our team, you'll play a pivotal role in advancing operational efficiency and leveraging data insights to ensure seamless patient support delivery.

As the Data & Operations Supervisor, you will focus on managing data systems, reporting, and process improvements to support patient access programs like MyCARVYKTI. Your role will include overseeing reporting and analytics, driving efficiency initiatives, and ensuring compliance to enhance operational program outcomes.

You will be responsible for:

• Data Reporting: Support QBR (Quarterly Business Review) development, monthly dashboard reporting, and automation efforts while maintaining dashboards to monitor call center and program performance. Lead the collection and review of customer insights to inform leadership, strategic decisions and program enhancements. Manage quarterly territory presentations and assist call center leadership with capacity modeling to optimize program delivery and resource utilization

• Operational Excellence: Support the program's goals & objectives by ensuring high-quality service delivery, optimizing call center performance, and improving processes for patients, caregivers, and the call center team. Lead initiatives to enhance program efficiency by supporting call monitoring, auditing, and operational projects.

• Data Governance: Ensure data integrity, security, and compliance across reporting and operations through a weekly case audit reporting process

• Business Case Analysis: Conduct in-depth business case analyses to support decision-making for operational improvements and business planning

• Collaboration and Innovation: Partner across various stakeholder groups to identify and implement new technologies and operational strategies to improve data management and program execution

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About Oncology
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Oncology team is focused on eliminating cancer by discovering new pathways and modalities to find treatments and cures. We lead where medicine is going and need innovators with an unwavering commitment to results.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing Patients every step of the way.

Ciltacabtagene autoleucel (cilta-cel) is our groundbreaking cell therapy for treating specific types of cancer. This process involves collecting a Patient's immune cells, genetically modifying them, and reinfusing them to create a highly personalized treatment. CAR-T therapy requires seamless collaboration across multiple stakeholders, including supply chain, commercial teams, and treatment facilities.

Learn more at https: //www.jnj.com/innovative-medicine .Qualifications / Requirements:

• Associate degree or equivalent higher education training required, bachelor's degree in a related field (e.g., Data Analytics, Operations Management, Business, Finance, or Accounting) preferred
• Minimum of 3 years of experience in data management, operations, finance, accounting or a related field, preferably in pharmaceutical, biotech, or healthcare settings, required
• Expertise in data systems (e.g., Salesforce, CRM platforms), reporting tools (e.g., Power BI, Tableau), and process automation required
• Proven ability to analyze data, generate insights, and create actionable recommendations for operational improvements, required
• Pharmaceutical/medical call center experience preferred
• Eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey by supporting the call center and leadership teams with analysis and recommendations, preferred
• Skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience, preferred
• Exceptional oral and written communication skills, with the ability to collaborate effectively across virtual, cross-functional teams and demonstrate patient empathy and support, preferred
• Strong organizational skills, including the ability to prioritize tasks, manage multiple projects, and adapt to evolving program needs, required
• Experience in compliance monitoring, quality assurance, data governance, and SOP adherence, preferred
• Prior experience in people management, including team leadership, performance evaluation, and staff development, is a plus

The anticipated base pay range for this position is $91, 000 to $147, 200.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
• Employees are eligible for the following time off benefits:
  • Vacation - up to 120 hours per calendar year
  • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
  • Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
• Additional information can be found through the link below. https: //www.careers.jnj.com/employee-benefits

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

Be Part of the Future of Oncology
At J& J Innovative Medicine, we're raising the bar for what it means to care for patients. Join us in shaping a world where personalized, empathetic healthcare is the norm. Together, we can eliminate cancer and transform lives-starting with yours.

Apply now and be part of a team where your leadership and data expertise will make all the difference.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Johnson & Johnson is committed to providing an interview process inclusive of applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center at ra-employeehealthsup@its.jnj.com or contact AskGS to be directed to your accommodation resource.