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Job Description:

We are searching the best talent for a Commercial Operations Site Lead to join our Field Sales Network team located in West Chester, PA.

Purpose:

The sales support team has responsibility to develop and deploy strategies in collaboration with field sales to enable sales growth objectives through ensuring appropriate resources are available and balanced throughout the US market. The team supports field sales management in achieving optimal inventory efficiency by applying advanced analytics. This role is the liaison between Sales, Customer Service, Finance, and Supply Chain relative to end-to-end efficient order / purchase order management.

You will be responsible for:

• Lead, coordinate and delegate all responsibilities to the internal sales office team to support all goals.
• Inbound and systematically process all local inventory from field return authorizations utilizing system mapping and verification accuracy.
• Partner with local field sales organization to deliver successful non-revenue activity completion through communication and visibility.
• Inventory put away, replenishment and expiry management of all sales office assets.
• Monitor day-to-day outbound metrics (OTS, OTC) and report to leadership at regular intervals
• Drive strategic, technical, and tactical initiatives to improve efficiency and effectiveness across outbound operations.
• Collaborate across J& J E2E supply chain partners; Distribution Excellence, Planning, Transportation, Customer Service, Sales.
• Coordinating support for final mile support thru pick, pack and shipping tools.
• Benchmarking and implementing activities related to inventory par levels based on supply chain recommendations.
• Check and maintain appropriate inventory of on hand to support local sales territory as well as completing inventory transfers for disposition or redeployment as needed.
• Apply Lean initiatives to ensure continuous improvement by eliminating waste and improving bottom-line.
• Lead the local onsite team to provide best in class service to our key customer stakeholders by providing single point of contact for PO collection, AR365 and resolution of pricing discrepancies or other customer needed solutions.
• Process warranty item returns and replacement, complete all necessary paperwork.
• Initiate and control all expired exchanges of inventory from national sales office retrograde location.
• Coordinate additional sales activities through use of National Loaner requests and returns.
• Coordinate on site team to order equipment for training activities using education logistics, tracking and facilitating receipt, as needed.
• Responsible for initiating and completing ongoing cycle counts and annual audits for all sales office inventory.
• Manage battery life cycles for all Bluetooth tags for Project Invisible and provide timely replacement of tags for FSO.
• Ongoing thorough inspection of instrument and implant sets to ensure quality standards and patient safety requirements are met.
• Manage relationships with freight forwarder, receiving parties, and internal partners.
• Responsible for GDP (Good documentation practices) and adhering to SOPs.
• Coordinates all regulatory inspections and performs safety and quality audits
• Adherence to training requirements, and health and safety regulations
• Wear and enforce all wearing of protective clothing and equipment as required
• Implement schedule/policies/ and group guidelines
• Lead and/or support projects as required
• Flexible to other tasks as priorities shift

Qualifications:

Education:

• Bachelor's degree and/or equivalent degree, preferred

Required:

• A minimum 8 years of work experience
• Experience required within any of the following areas: distribution, manufacturing, logistics, supply chain, customer service, healthcare.
• SAP knowledge
• Proficiency in MS Office Suite proficiency preferred, including (Word, Excel, PowerPoint, and Outlook)
• Knowledge of Warehouse Management Systems
• Demonstrated initiative, creativity, assertiveness, and proactive communication.
• Strong interpersonal and communication skills

Preferred:

• Kaizen/Greenbelt, LEAN Certification
• Validated understanding of enterprise resource platforms and warehouse management systems
• Experience building reports with visualization programs, e.g., PowerBI and/or Tableau.
• Experience Working in highly regulated industries.
• Agile operations ability and capability to manage or support projects.
• Process Excellence training and/or certification or APICS certification
• Project Management Certification/Experience
• Sales or Sales support role experience
• Inventory Management experience, sterile processing, OR support or clinical experience in a hospital environment.
• Warehouse Management System (WMS) and/or Transportation systems (TMS) experience

Other:

• 10% domestic travel to other sites as needed is required
• Must be located in Pittsburgh, PA area and able to work onsite

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.