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Job Description:

Johnson & Johnson Innovative Medicine is searching for the best talent for an Associate Director of Patient Experience, Immunology to be in Horsham, PA.

About Immunology

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to millions of people living with immune diseases. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https: //www.jnj.com/innovative-medicine

Purpose:

Johnson and Johnson Innovative Medicine is committed to raising the bar on Patient Experience (Px), building a new center of excellence – the Patient Engagement and Customer Solutions (PECS) organization – to create more personalized, seamless and supportive patient experiences during their treatment journey.

The Associate Director of Patient Experience in Immunology plays a key role in developing strategies for fulfillment, onboarding, and adherence, all aimed at shaping and enhancing the overall experience for patients initiating treatment in the field of dermatology. You will be a member of the Immunology Dermatology Px team, working closely with the patient solutions teams – including patient access and affordability solutions, pharmacy solutions, patient service center, patient and caregiver solutions, and supplier management and operational excellence – to deliver, measure and optimize the patient journey. You will work across the Dermatology brand marketing, access, and field teams to deliver a patient experience that delights the patient and supports business strategy and objectives.

The Associate Director, Patient Experience, Immunology serves our patients, as an advocate for their needs.

Key Responsibilities include:

• Px Strategy: Develop an end-to-end patient engagement strategy that supports patients in starting and staying on prescribed treatments by utilizing research, data, market dynamics, and competitive assessments to inform strategic choices
• Advancing Equity in Healthcare: Advance health equity by uncovering disparities and developing strategies to support better treatment outcomes for underserved populations
• Customer-Centric Design Process: Engage patients, caregivers, and providers in co-creating and continuously optimizing solutions
• Program Design: Inform and approve requirements for Px solutions, with a focus on seamless and coordinated support across solution types
• Communications Planning: Lead communications planning and development (targeting, messaging, creative, channels) and training in support of Px programs – including influence through brand patient and professional marketing teams
• Business Planning: Support Px business planning efforts for Immunology– ensuring an integrated strategic plan with aligned objectives, execution, and resourcing
• Culture: Support a culture of learning, smart risk-taking and experimentation
• Diversity & Inclusion: Create an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse workforce.
• Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements

Qualifications:

Education:

• Bachelor's degree required; MBA or other related advanced degree preferred.

Experience and Skills:

Required:

• A minimum of 7 years of healthcare business experience (EX: sales, marketing, payer/access experience, operations, analytics) required, of which 3 years demonstrated marketing and/or customer service experience.
• Experience in more than one of the areas below is required (a mix of experiences across several of these domains is preferred):
• Services and/or customer experience marketing
• Strategy development
• Working across a matrixed organization
• Digital marketing and/or CRM experience
• Change management
• Ability to work in Horsham, PA and travel domestically up to 20%

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center

(ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.