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Job Description:

At Johnson & Johnson Innovative Medicine (JJIM), what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

Job Description

Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting for a home office-based, Associate Director, Field Access & Affordability Solutions Immunology position within the Patient Engagement and Customer Solutions (PECS) organization, whose goal is to create more personalized, seamless, and supportive experiences to help patients start and stay on treatments across the portfolio.

Skills Required:

• Has high tolerance for ambiguity, enjoys innovating and pushing the boundaries of what’s possible, and has a deep service orientation, empathy, and passion for patients
• Has passion for driving large-scale transformation; is comfortable working in a highly matrixed org; has comfort with shaping digital solutions; and has experience with patient/customer experience (any industry, not necessarily pharma)

PECS talent will develop critical skills in areas including:

• Shaping strategy
• Innovation across the value chain
• Large-scale business transformation
• Leading in a matrixed environment
• Market access acumen

The Associate Director (AD), Field-Based Access & Affordability Solutions will be responsible for leadership of 2 direct reports that support Field Reimbursement Manager (FRM) field operations and FRM training and execution. The AD position will involve identifying and pursuing opportunities to enhance patient access to Johnson & Johnson Innovative Medicine products to deliver a best-in-class, personalized patient experience. The ideal candidate must have a high intellectual curiosity, demonstrate an ability to distill and prioritize key insights, and develop and execute on patient focused strategy and tactics. The individual should also have a track record of success with innovation that will contribute to a seamless customer experience in helping patients start and stay on Janssen therapies.

A Day in the Life

Every patient’s healthcare experience is unique – shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Johnson & Johnson Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

The Associate Director, Field-Based Access & Affordability Solutions will work to elevate the patient impact of our Immunology Field Reimbursement team. Their day-to-day responsibilities include:

• Field Reimbursement KPIs and Initiatives: Develop and monitor KPIs that support patient fulfillment. Foster collaboration between FRM and other customer or patient facing teams including field sales, Tremfya With Me Coordination, etc. Manage budget allocations related to field team training, recruiting, headcount, and related investments.
• Partner Collaboration: Partner with a wide range of internal and external stakeholders to pull in relevant strategy and enhance FRM value. Stakeholders include: FRM teams or equivalent in other Therapeutic Areas, Marketing, Patient Experience Leads, PECS Solutions Teams, Field Sales, Sales Learning & Development, Commercial Insights & Strategy, Legal, Regulatory, HCC, and outside vendors.
• Insight Generation: Anticipate market and competitive trends and articulate insights to inform FRM program evolution. Understand the desired customer experience and create open lines of communication about gaps & opportunities in the customer journey. Generate insights to inform training, deployment, and prioritization of activities.
• Upskilling & Tools: Shape and launch FRM resources and trainings that support a simple and meaningful approach to meeting customer unmet fulfillment needs, inclusive of full management of CPC, CAC, and MRC reviews. Develop and coordinate launch execution plans for new assets and pull through on key priorities. Define and track metrics that set FRM teams up for success with creating the desired customer experience.
• Culture: Cultivate a mindset that fosters innovation, agility, smart risk-taking, and experimentation by identifying and socializing best practices, well-intended failures, and ex-pharma examples of creating value through experience; help to identify necessary changes in the internal ecosystem in which we operate that must evolve and change to support our efforts.
• Diversity, Equity, and Inclusion: Create an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse work force.
• Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements.

This is not an exhaustive, comprehensive listing of job functions (may perform other duties as assigned).

Education and work experience:

• A minimum of a Bachelor's degree is required
• A minimum of eight (8) years business experience, including experience in Sales, Marketing, Account Management, Operations, Training, Analytics and/or related fields is required
• Direct people management, field management, or participation in a Management Development Program experience is preferred.
• Practical knowledge and experience with health insurance and access & reimbursement landscape including FDA regulatory and legal environment and HCC regulations required

Strong Business Acumen: Innovative, proactive, and strong analytically with excellent overall business acumen. Experience in Immunology or other specialty market is preferred. Knowledge of specialty pharmacy providers and Biologic therapies access and reimbursement required

Strategic Thinking: Must be able to demonstrate ability to think strategically and successfully operate in two worlds - big picture orientation with attention to detail.

Communication: Strong verbal and written communication skills including the ability to simplify the complex, connect with an audience, and effectively use communication to influence and engage across all levels of the organization.

Relationship building: Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a diverse array of stakeholders and colleagues.

Collaboration: Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations, as well as influence without authority when partnering cross-functionally.

Accountability: Eager to set ambitious goals and take ownership for results. Proactive defining actions and following through. Capable of managing and prioritizing multiple priorities.

Flexibility: Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environment.

Travel: This position will split time between Horsham, PA and Titusville, NJ and requires up to 25% domestic travel.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.]