Service Cashier / Receptionist

The Service Cashier serves as the final point of contact for service customers and plays a critical role in delivering an exceptional customer experience. This position is responsible for accurately processing payments, maintaining repair order documentation, coordinating customer communications, scheduling future service visits, and ensuring daily financial reconciliation procedures are completed accurately and efficiently. The ideal candidate is highly organized, customer-focused, detail-oriented, and able to thrive in a fast-paced dealership environment. Schedule Monday through Friday: 10: 00 AM - 7: 00 PM Rotating Saturdays: 7: 00 AM - 3: 00 PM (as needed) Essential Duties and Responsibilities Customer Service & Communication Greet and assist service customers professionally and courteously. Notify customers when vehicles are ready for pickup through text messages, phone calls, and email communications. Send payment links to customers and monitor incoming electronic payments throughout the day. Assist customers with scheduling their next maintenance visit, including first service appointments and future oil changes. Answer incoming telephone calls and accurately direct calls or messages to the appropriate department or employee. Provide outstanding customer service while creating a positive dealership experience. Cashiering & Payment Processing Process customer payments accurately using cash, credit cards, checks, and approved payment methods. Handle sales deposits, refunds, receipts, and other customer transactions. Balance cash drawer daily and ensure the drawer maintains the required balance. Identify and resolve payment discrepancies when possible and communicate issues to management. Repair Order Administration Review completed repair orders (ROs) for accuracy before finalizing transactions. Verify and process rewards program activity, including FordPass and AutoRewards account point additions. Close repair orders accurately and ensure all appropriate payments have been collected. File completed repair orders neatly, accurately, and in order. Maintain organized filing systems for repair orders and related documentation. Ensure completed repair orders are properly filed in designated locations. Daily Closing Responsibilities Verify all repair orders have been properly closed and paid before end of business. Identify and report repair order errors or discrepancies. Complete CCBR/PRI processing and prepare nightly deposits. Secure and reconcile cash drawer at closing. Drop cash drawer keys in designated secure location. Ensure dealership filing and administrative tasks are completed. Administrative Duties Ensure vehicle drop-off envelopes are stocked and available in the vestibule at all times. Review next-day Pickup and Delivery schedules and add appointments to Red Cap as necessary. Support service advisors and management with clerical and administrative tasks. Maintain a clean, organized, and professional front desk and cashier area.