Division or Field Office:

Enterprise IT Infrastructure & Operations Division
Department of Position: IT Client Services Department
Work from:
Salary Range:
$54, 176.00-$86, 542.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6, 000 employees and over 13, 000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
• Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Researches, troubleshoots, monitors and maintains systems that affect critical system components for the business and/or stakeholders. May perform duties in one or more of the following disciplines: Print/Document Telecommunications Production Control Data Center/Operations Service Desk Client Services

• There are two positions available.

What You Will Do:

This opportunity is for an Associate IT Technician/IT Technician and will focus on:

• Front line access and account management support for 6, 000+ Employees and 13, 000+ Agents/CSR's.
• Provisioning and de-provisioning account process knowledge and audit experience.
• Critical for providing, maintaining, and removing access for the entire organization and agency force.
• Researches, troubleshoots, monitors, and maintains processes that provide timely access and immediate termination of access.

Preferred experience & Skills include:

• Effective verbal, written, and typing skills
• Provisioning and de-provisioning account process knowledge and audit experience
• Critical Thinking Skills
• Technical Knowledge
• Detail Oriented
• Initiative
• Professionalism
• Adherence/Time Management

Duties and Responsibilities

• Researches and determines most effective method to resolve technical issues.
• Troubleshoots and resolves problems for familiar or unfamiliar technologies, using established, new or unwritten policies and processes.
• Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
• May lead small teams.

Duties and Responsibilities (cont'd if applicable)

• The first three duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
• This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Competencies

• Job-Specific Knowledge
• Values Diversity
• Self-Development
• Nimble Learning
• Collaborates
• Customer Focus
• Cultivates Innovation
• Instills Trust
• Optimizes Work Processes
• Ensures Accountability
• Decision Quality

Qualifications

Minimum Educational Requirements and Experience Equivalencies:

• High school diploma, or GED, plus two years' related technical experience

Physical Requirements

• Lifting/Moving 0-20 lbs; Occasional (< 20>
• Lifting/Moving 20-50 lbs; Occasional (< 20>
• Ability to move over 50 lbs using lifting aide equipment; Rarely
• Driving; Occasional (< 20>
• Pushing/Pulling/moving objects, equipment with wheels; Rarely
• Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
• Climbing/accessing heights; Rarely

Nearest Major Market: Erie