Remote- ability to travel to Lancaster PA monthly

Pay Range- $60k-$80K

Are you a resilient flooring installation pro who loves solving problems on the job site and helping others get it right the first time? Join us as a Field Service Technician, where you'll use your installation expertise to train contractors, support field projects, troubleshoot issues, and help ensure Ecore products perform at their absolute best.

This is the perfect role for someone who thrives in the field, enjoys teaching others, and wants to become the go‑to technical expert for resilient flooring systems.
What You'll Do

• Be the installation expert. Train contractors and customers on proper installation and maintenance of resilient flooring products-both on-site and in-house.
• Support field projects. Provide on-site supervision, answer technical questions, and ensure job sites are properly prepared before installation begins.
• Solve problems in real time. Investigate claims, troubleshoot issues, and support warranty resolution through calls, email, or site visits.
• Create best practices. Develop and update installation and maintenance protocols, training materials, and instructional videos.
• Improve product performance. Assist with in-house testing of adhesives, mitigation systems, subfloor prep, welds, cleaners, and more.

What You Bring

• 5+ years of experience in resilient flooring installation, construction project support, or technical field services.
• Strong background in flooring installation and job-site troubleshooting.
• Excellent communication skills and the ability to guide installers, customers, and partners professionally-even in challenging situations.
• Problem-solving ability and solid technical judgment for working through claims with empathy and accuracy.
• Ability to build strong relationships with contractors, distributors, sales teams, and end users.
• Willingness to travel up to 50%, sometimes on short notice.

Why You'll Love This Role

• You get to use your installation skills daily-not behind a desk, but hands-on in the field.
• You become the trusted expert that installers and customers rely on.
• You help shape the industry by training others and improving installation best practices.
• Every day brings something different-new sites, new challenges, new opportunities.

What we offer you:

• Competitive medical, dental, vision, and prescription insurance coverage
• 401k with a company match
• Earn PTO hours immediately
• Tuition reimbursement
• Opportunities for development

Ecore International is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

NOTICE TO PROSPECTIVE APPLICANTS Ecore International and its subsidiaries participate in the E-Verify program. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer will provide the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. If, after an applicant has been extended and accepted an offer of employment, the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including withdrawal of the offer of employment or terminating your employment. Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer may use E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.