We are excited to welcome a Field Service Specialist to our team. Join us in our mission to rid the world of rubber waste!

Pay Range: $66, 500 - $84, 775/yearly, based on experience

Job Summary: The Field Service Technician will train others on proper installation and maintenance procedures and support on-site installation and maintenance needs. They will investigate and gather information for claims and be responsible for developing installation and maintenance protocols and best practices. The person in this role will utilize their expertise to optimize investment and minimize expense to ensure the successful application, installation and care of Ecore products.

The Impact You'll Make:

• Support the selling process with communication to appropriate parties regarding thorough understanding of site requirements and concerns prior to installation; provide on-site supervision as needed
• Develop, maintain, and edit Technical Services protocols for customers on proper installation and maintenance methods/techniques of Ecore products
• Provide on-site and in-house field training for contractors and/or customers on proper installation and maintenance procedures; support on-site installation and maintenance needs
• Work with the Technical Services team with resolving field complaints, claims and warranty issues from contractors and end users via phone, e-mail or site visits in a timely manner; keep claim database current and accurate
• Assist in the development of training materials/videos for installation and maintenance
• At the direction of product management, responsible for in-house testing of related products and systems to include mitigation systems, subfloor prep materials, adhesives, welds, cleaners, cleaning equipment, etc.

Knowledge, Skills and Abilities Required:

• High School Diploma or GED required; Bachelor's degree in related field of study preferred
• 5 years of experience in technical services or project work within construction or resilient flooring industry
• Strong background in flooring industry, installation support and manufacturing environments
• Excellent written and verbal communication skills including the ability to maintain a pleasant professional composure during personally challenging circumstances.
• Must possess problem solving skills and good judgment necessary to be able to work through claims with customers in an empathetic manner using proactive thinking skills
• Demonstrated aptitude for learning and application of technical knowledge to job site settings
• Proven ability to interact and communicate effectively with all types of people
• Proven ability to build relationships with customers, distributors, sales representatives and partners
• Field service visits as required; ability to travel (up to 50% approximately)
• Ability to travel on short notice and have flexible schedule

What we offer you:

• Benefits: Employer‑sponsored medical, dental, vision, & life insurance; employee assistance program; short term & long term disability; 401(k) retirement savings plan with company match; Paid time off & 11 company paid holidays.
• Other Compensation: Eligibility for incentive bonus.

Ecore International is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

NOTICE TO PROSPECTIVE APPLICANTS Ecore International and its subsidiaries participate in the E-Verify program. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer will provide the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. If, after an applicant has been extended and accepted an offer of employment, the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including withdrawal of the offer of employment or terminating your employment. Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer may use E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.