Location- Lancaster, PA preferred. EST/CST required

We are seeking an experienced, confident, and highly skilled Employee Relations Program Manager to lead and elevate our ER function. This individual will serve as a trusted advisor to leaders across the organization, guiding sensitive employee matters, conducting fair and thorough investigations, and helping shape a consistent, positive, and compliant workplace culture.

This role is well‑suited for an HR professional with deep expertise in employee relations-particularly within manufacturing, industrial operations, trucking, or logistics-who brings strong judgment, composure, and the ability to balance legal compliance with practical, business‑aligned solutions.

Key Responsibilities
Employee Relations & Investigations

• Serve as the primary lead for ER matters including disciplinary actions, corrective actions, performance improvement plans, and workplace concerns.
• Conduct thorough, objective investigations into conduct issues, performance concerns, harassment, discrimination, and policy violations.
• Prepare investigation summaries, findings, and recommendations with balanced, business‑focused judgment ("the art, not just the science").
• Ensure consistent application of policies, procedures, and disciplinary frameworks across all sites.
• Guide managers on documentation, progressive discipline, performance management, and coaching conversations.

Workplace Culture & Engagement

• Partner with leadership to strengthen workplace culture, engagement, morale, and alignment with company values.
• Identify root causes of recurring employee concerns and propose actionable solutions.
• Support employee recognition, engagement, and communication initiatives that influence culture and retention.

Coaching, Leadership Support & Training

• Provide coaching and direction to supervisors and managers navigating performance concerns or conflict.
• Deliver training on performance management, conflict resolution, attendance management, documentation, and respectful workplace practices.
• Collaborate closely with HR partners to ensure consistent HR support across all shifts and sites.

Data, Reporting & Risk Mitigation

• Track ER trends and provide insights to HR and operations leadership to identify risk areas, patterns, or opportunities for improvement.
• Use ER and risk‑management tools to document, track, and mitigate potential exposures.
• Monitor employment law changes and translate updates into policy, manager guidance, and best practices.

Additional Duties

• Partner with Legal and HR leadership on sensitive or high‑risk cases.
• Assist with escalated issues in the HR queue.
• Support job description development to ensure compliance, clarity, and market relevance.
• Occasionally support off‑shift investigations based on business need.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, Industrial Relations, or related field.
• 5+ years of progressive HR experience, with a specialization in employee relations.
• Experience in manufacturing, trucking, logistics, or industrial operations.
• Proven expertise conducting investigations and managing complex ER scenarios.
• Strong understanding of employment law and HR best practices across multiple states.
• Excellent communication, coaching, and conflict‑resolution skills.
• Ability to operate independently, exercise sound judgment, and manage sensitive situations with professionalism.

Preferred Qualifications

• Experience supporting or working within a unionized environment.
• HR certifications such as PHR, SPHR, SHRM‑CP, or SHRM‑SCP.
• Formal training in investigations (ex: workplace investigation methodologies, PROSCI change management).
• Experience leveraging ER/risk management systems or case‑management tools.

What we offer you:

• Competitive medical, dental, vision, and prescription insurance coverage
• 401k with a company match
• PTO Hours are accrued from Day 1
• Tuition reimbursement
• Opportunities for development and internal promotions
• Two minute walk to eco-friendly public transportation from rabbittransit

Sometimes the best jobs get missed because people think they don't have what it takes. At Ecore, we know hard work, reliability, and a good attitude matter most. No matter your background, experience, or where you've come from, if this job sounds like something you'd be proud to do, we're excited to meet you.

Ecore International is an equal opportunity employer. (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

NOTICE TO PROSPECTIVE APPLICANTS: Ecore International and its subsidiaries participate in the E-Verify program. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer will provide the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. If, after an applicant has been extended and accepted an offer of employment, the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including withdrawal of the offer of employment or terminating your employment. Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer may use E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.