Position Summary:

A Lead Admission Coordinator must demonstrate a personal dedication to finding appropriate placement for our prospective clients. Observes and coaches the admissions department team members. Assists with training and employee engagement within the admissions department. With an emphasis on quality and urgency, a Lead Admissions Coordinator is expected to communicate seamlessly with clients, families, providers, and internal staff to ensure our prospective clients receive timely access to care.

This position requires a thorough understanding of the facility's treatment program and philosophy and a working knowledge of various aspects of chemical dependency and behavioral health. This individual must have an ability to understand and perform the facility's inquiry and admission process, work flexible hours, demonstrate knowledge of substance abuse and work with prospective clients and families to promote admission into the facility.

Essential Job Functions:

• Lead Coordinators must be willing to work outside of normal business hours, and on-call, when needed.
• Exemplary interpersonal skills to effectively communicate with clients, referrals, and other internal staff.
• Ability to always work as an active team leader
• Participates in continuing education program conducted by facility
• Speak clearly, concisely and with passion about DBH service offerings
• Make daily contact and prompt follow up with all active cases
• Able to effectively communicate the features, advantages, and benefits of the program
• Verifies insurance benefits and completes necessary documentation
• The ability to discuss and explain insurance benefits to patients and their family.
• Provide an estimate of financial responsibility to the patient and their family.
• Provides detailed assessments of prospective clients which assure the client is an appropriate admission to the facility.
• Reports impending admissions to all necessary departments
• Knowledge and ability to work with designated software platforms
• Flexibility to perform Admissions responsibilities with all services offered by DBH

Knowledge, Education, Experience:

• Computer competence in Microsoft Office.
• Working knowledge of (EMR) Electronic Medical Record and (CRM) Customer Relationship Management Software programs recommended.
• Previous experience working in the addiction treatment field required
• Specialized training or working knowledge in chemical dependency treatment required
• Knowledge and understanding of addiction recovery programs

Employment Status: Full-Time

Work Location: On-Site

Compensation: Pay Range: $60, 000-70, 000/annually