POSITION SUMMARY:

Main responsibility is to answer and direct telephone calls in a polite and informative manner in a fast-paced environment. Process all inter-communication through multi-line, unlimited extension switchboard.

POSITION RESPONSIBILITIES:

1. Answer and delegate incoming calls.
2. Perform receptionist responsibilities- greet visitors, receive packages
3. Perform clerical duties.
4. Open/Close switchboard.
5. Make Public Announcements.
6. Receive and delegate calls regarding resident appointments.
7. Check telephone bills for personal long-distance calls.

MINIMUM EDUCATION AND EXPERIENCE:

High School Diploma or GED

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Must have general computer and keyboarding knowledge.
• Possess knowledge of office terminology, procedures and equipment.
• Ability to speak English in a clear, pleasant voice and manner.
• Ability to understand and follow simple oral and written directions.
• Ability to read and sort mail.
• Ability to hear and respond with tact and courtesy to a wide variety of situations (including residents, visitors, and staff requests) in both routine and emergency situations.
• Have a pleasant and courteous personality.
• Maintain confidentiality regarding all resident and employee information.

PHYSICAL DEMANDS:

• Ability to sit long periods of time.
• Good hearing and speaking ability.
• Ability to handle stress.
• Physical presence in the office is required.

This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.