Overview

The Program Manager, ID/D Services plays a meaningful role in supporting individuals, families, and teams across our adult service lines. In this position, you’ll partner closely with the Chief of Programs by leading project and change efforts to help strengthen how we analyze, plan, communicate, and deliver high-quality services across Residential, Lifesharing, Day Programs, Employment Services, and Adult Behavioral Supports.

We’re looking for someone who enjoys bringing clarity to complex work, who can connect people and processes, and who sees solutions where others might see roadblocks. If you are energized by improving systems, collaborating across teams, and helping an organization run more smoothly and consistently by managing projects through to value added completion, this could be a great fit.

What You’ll Bring

• A Result‑Driven mindset with the ability to set clear goals, follow through, and help keep others aligned and accountable
• Strong Insightful Decision Making, using data, context, and multiple perspectives to guide recommendations
• A natural Problem Solver who can break down complex issues, identify root causes, and create practical, structured solutions
• A Compassionate Influencer who builds trust, communicates with empathy, and supports an inclusive, respectful environment
• High adaptability and Change Navigation, helping others understand the “why” behind decisions and supporting teams through transitions
• Clear, transparent communication – sharing expectations openly, avoiding confusion, and promoting healthy collaboration

What You’ll Have

• Bachelor’s degree in business, public administration, operations, analytics, or a related field (Master’s or MBA preferred)
• At least five years of experience in project management, operations, performance improvement, or a related field
• Experience in nonprofit, healthcare, education, or human services is helpful, but not required
• Valid driver’s license and ability to maintain required driving eligibility
• Proficiency working with data, dashboards, and commonly used business tools

A Typical Day-to-Day May Include

• Helping turn executive priorities into clear, structured project plans with timelines, milestones, and measurable goals.
• Leading cross‑functional projects that improve processes, increase consistency, and support high‑quality services.
• Leading the Fleet Program and ensuring key partners stay aligned on planning, maintenance, safety, and compliance.
• Developing and maintaining performance metrics and dashboards that help leaders understand trends and make informed decisions.
• Gathering information, analyzing data, and presenting thoughtful recommendations to support strategic choices.
• Representing the Chief of Programs in select meetings to ensure priorities and expectations are clearly understood.
• Partnering with service line and regional leaders to strengthen alignment and reduce duplicated effort.
• Visiting satellite locations to support initiatives and strengthen local relationships.