Manager of Membership

Position Overview: Develop, manage and implement all aspects of ArtsQuests membership programs. Responsible for day-to-day operations of the Member program including but not limited to development of membership policies and procedures (internal and external), cultivation and communication with members, determination of membership and donor benefits, management of membership budget, record keeping, tracking, fulfillment, customer service and coordination of special projects, events, and/or assignments. Development of member strategies; acting as one of the primary points of contact with member and donor prospects; collaboration with staff in initiating, maintaining, and growing member and donor relationships as well as achieving annual fundraising goals. Responsible for relationship management and acquisition of individual members and supporters; collaborates with the Manager of Donor Relations, with staff and board members to initiate, maintain and grow supporters from volunteers to members to donors. Job Responsibilities: Membership Develop, manage and direct all aspects of ArtsQuests membership programs.Facilitate, create, monitor, set the tone and style, and implement ArtsQuest membership solicitations, communication and marketing plans to attract and retain Members and to meet annual membership revenue goals.Provide membership and donor customer service, assisting via phone, email and/or in person.Maintain open communication and dialogue with Box Office to facilitate Member pre-sales and ticketing needs of Members.Create and implement ongoing customer relations training for appropriate ArtsQuest staff including but not limited to Box Office, Customer Experience Representatives, hospitality, administrative personnel and front desk staff.Provide regular reports of progress against membership goals (acquisition & renewal), identifying opportunities for improvement.Insure accurate and timely data entry, fulfillment, and maintenance of membership information within database, including follow-up on credit card payments and late payments.Work with fellow Development Team members to accurately assess the overall contribution and effectiveness of ArtsQuests membership programs within the organizational budget.As part of Development Team, work to identify and cultivate prospects among ArtsQuests members and advocates. Development Manage the cultivation, retention and growth of existing and new members to ArtsQuest.Participate in the creation, development, communication and implementation of a donor gift strategy, moving supporters from members to higher level individual donors. Work with the Sr. Director of Advancement and Manager of Donor Relations to create, maintain and update a list of higher-level member and donor prospects; work with the Strategic Systems Support Administrator to coordinate efforts of prospect research; delivering member and donor benefits; identifying higher-level donors; and developing a migration plan.Work with the Development team to establish and reach annual fundraising goals. Act as one of the primary solicitors of member prospects, coordinating relationship development for prospects with staff and with board members and/or volunteers.Work with the Sr. Director of Development and Manager of Donor Relations to proactively identify donor prospects with the capacity to make gifts of $2, 500 or more. Plan, coordinate, and manage Membership cultivation and recognition events. Follow up with members and prospective donors; provide them with timely information and/or progress reports on supported projects.Work collaboratively with Sr. Director of Development and ArtsQuest senior staff to develop strategies, secure fundraising goals.Provide support and solicit gifts for special projects, including capital campaigns, as needed.Work in conjunction with operations, marketing, finance and performing arts to ensure support for member and donor fulfillment, marketing communications, and any other required commitments.