Primary Responsibility:

Supervise employees and coordinate the day to day activities of a department or small facility. In addition, the Office Supervisor will respond to escalated inquiries, processing orders and complaints.

What You'll Do:

• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Communicate work procedures and company policies to staff.
• Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
• Make recommendations to management concerning such issues as staffing decisions and procedural changes.
• Monitor inventory levels and requisition or purchase supplies as needed.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Resolve customer complaints and answer customers' questions regarding policies and procedures.
• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
• Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.
• Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures.

What Experience and Education You Need:

• HS diploma or equivalent
• 3+ years of related experience
• Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines.
• Ability to use Company Software, Microsoft Office Suite, Desktop computers and Photocopiers

Physical Requirements:

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane up for business
• May require a visit facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.