Manager, Transportation Operations

Primary Responsibility:

Manage the region transportation operations business unit including but not limited to dispatch operations, customer service, route guide compliance, day-to-day financial reviews/approvals, and overall day-to-day transportation operations.

What You'll Do:

• Manage the day-to-day dispatch functions and overall carrier route guide compliance. • Work closely with warehouse operations to manage daily operating plan and plan for future shipment activity. • Assist in the development of carrier capacity plan and measure compliance of carrier commitments to plan • Organize dispatchers and customer service associates to effectively manage day-to-day operations in a proactive manner. • Work with warehouse operations to develop formalized business rules, daily shipping matrixes, and carrier service reviews. • Ensure consolidation loads are optimized to meet service levels and maximize profitability. • Supervise daily transportation operations and lead the driver and associate teams. • Oversee dedicated fleet management, including asset procurement, leasing, contracts, and maintenance. • Manage profit and loss (P& L), evaluate lane/modal profitability, and develop asset budgets. • Coordinate carrier capacity planning to successfully meet peak and off-peak demand. • Resolve complex delivery, billing, and customer service issues with warehouses and carriers. • Implement standard operating procedures, shipping matrixes, and corrective action plans.

What Experience and Education You Need:

• High school diploma/ BS degree preferred plus 3 years traffic/transportation experience or equivalent combination of experience and training. • Proven supervisory skills. • Knowledge of federal, state and local transportation laws. • Strong computer skills including experience with AS/400 and Microsoft Office suite as well as familiar with WMS and RF.

What Could Set You Apart:

• Experience in the Food industry or Cold Storage industry • Expert knowledge of DOT laws, HOS regulations, and ELD platforms. • Proven ability to analyze financial data, manage budgets, and evaluate profitability. • Strong motivator and collaborator who leads by example to drive customer service excellence. • Excellent organizational, negotiation, time-management, and multi-tasking skills in fast-paced settings. • Superior written, verbal, presentation, and relationship-building skills. • Highly proficient in Microsoft Office and specialized transportation/dispatch tools.

Physical Requirements:

• Requires the ability to sit for long periods of time, with frequent interruptions • Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending • Requires manual dexterity with normal hand and finger movements for typical office work • Talking, hearing, and seeing are important elements of completing assigned tasks • May require travel by automobile and airplane up for business • May require a visit facility operations in temperatures at or below freezing • May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds • Requires the use of various electronic tools • Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes • Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW.