Inside Sales Manager

AHF Products has opportunity for an Inside Sales Manager. The Inside Sales Manager will have the opportunity to develop strategic selling skills by building diverse, collaborative relationships with customers, colleagues and sales managers. This individual will function corporately and focus on all business units including commercial, residential and studios. The key objective of this role is to improve sales team productivity and effectiveness. Additional responsibilities will include defining the scope and role of inside sales, establishing our compensation model, evaluating talent, developing, leading and providing training, sharing best practices and evaluation & implementation of support systems.

JOB DUTIES:

· Recruit, hire, train, lead, coach and mentor the inside sales team to meet or exceed sales targets and KPIs.

· Manage all aspects of our sales intern program

· Develop and implement sales strategies and processes that drive leads to conversion and customer retention.

· Oversee daily operations of the inside sales team, including call activity, quoting, order processing, and customer follow-up.

· Set performance goals and conduct regular performance evaluations.

· Collaborate with marketing to support campaigns, lead generation, and follow-up efforts.

· Coordinate with outside sales reps to ensure smooth handoffs and consistent communication across all customer touchpoints.

· Develop content and lead sales training initiatives

· Ensure team members maintain a strong understanding of commercial flooring products, processes and industry trends.

· Analyze sales data and pipeline activity using CRM tools to identify trends and improvement areas.

· Handle escalated customer issues and support resolution in a timely and professional manner.

· Report on team performance, compliance and contribution to sales forecasting and planning with leadership

· Act as a liaison between marketing and customer engagement managers to assure sales alignment with marketing strategy

JOB QUALIFICATIONS:

· 5+ years of sales experience, with at least 2+ years in a leadership or management role.

· Experience in the commercial flooring, construction, or building materials industry strongly preferred.

· Proven ability to lead a high-performing sales team in a fast-paced environment.

· Proficiency with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

· Strong analytical, organizational, and problem-solving skills.

· Excellent communication and interpersonal abilities.

· Bachelor’s degree in business, Marketing, or a related field preferred.

· Deep knowledge of commercial flooring products and installation processes.

· Understanding of commercial construction timelines, bid processes, and key decision-makers.

· Experience improving inside sales processes, metrics tracking, and customer satisfaction.

PHYSICAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Frequently Expected to stand for long periods of time and expected to lift up to 20 pounds

· Frequent Vision must be sufficient to see tools and equipment clearly. Plant conditions that include all extreme weather conditions (hot and cold), and a noisy and dusty environment.

· Frequently be in an Office environment

MENTAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Think analytically

· Make decisions

· Develop options and implement solutions

· Work with a team

· Maintain regular and punctual attendance (consistent with ADA and/or FMLA)

· Attention to detail

· Communicate effectively

· Multitask in a fast pace environment

· Work with a Sense of Urgency

· Flexible (This is an entrepreneurial work environment)

TRAVEL

· Some traveling is required by car and air travel for training and other events.

AHF PRODUCTS:

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce®, Armstrong Flooring™, Hartco®, Robbins®, LM Flooring ®, Capella®, HomerWood®, Hearthwood®, Raintree®, Autograph®, Emily Morrow Home®, tmbr®, Crossville®, and Crossville Studios®. Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract®, Armstrong Flooring, Parterre®, Crossville® and Crossville Studios®. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3, 000 dedicated team members.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.