Family Engagemement Manager

The Family Engagement Manager leads AHCCS family engagement programming, parent and caregiver communications, and community-building initiatives. This role independently manages established programs, develops innovative opportunities for family connections, and collaborates across departments to improve the experience of enrolled families. The Family Engagement Manager exercises sound judgment, recommends improvements, and executes initiatives with minimal day-to-day direction. Responsibilities Family Engagement & Parent Programs Prepare and lead recurring PTO meetings, parent/guardian orientations, workshops, and required federal-program engagement meetings, including but not limited to the annual Title I meeting, in collaboration with the appropriate staff and departments. Develop & implement an annual family engagement plan and host informal weekly virtual family conversations; coordinate occasional departmental guests and opportunities for family feedback. Establish and manage the Parent Ambassador Program, welcome newly enrolled families in partnership with Enrollment, and coordinate family-facing initiatives such as Strengthening Families, Positive Start, and student birthday recognition. Family Communications & Digital Community Manage approved family-facing communications through Power Messenger/SchoolMessenger, newsletters, Microsoft Sway, and the Parent/Guardian Schoology Group, including timely posts, resource maintenance, and membership updates. Oversee daily operations of the private Family Facebook Group, including verifying and tracking membership, moderation, timely distribution of approved announcements, family inquires, and appropriate escalation; establish reliable weekday responsiveness and backup procedures. Ensure family-facing digital materials follow applicable WCAG-aligned accessibility practices and language-access procedures; coordinate technical or content remediation with responsible departments. Respond to and de-escalate concerns from families and caregivers, including complaints and grievances, by accessing concerns, defusing conflict, and guiding families through established processes toward resolution; escalating complex situations to the Director. Help families locate resources, resolve routine access or login questions, and connect to the appropriate staff; identify recurring barriers, collect feedback and recommend practical improvements. Community Events & Cross-Department Partnerships Plan and host in-person parent/caregiver gatherings; coordinate student picture days and oversee yearbook production, including timelines, vendor coordination, approved content, and family communications. Travel regularly within the state of PA to host in-person events and meetings; maintain a consistent presence with families/caregivers and communities in a variety of locations and environments. Collaborate with Student Events, MakerSpace, Mentoring, Guidance, Enrollment, Academics, Special Education, and other teams to connect families with programs and support approved student and family events. Program owners retain responsibility for their departmental operations. Coordinate and host approved Graduation and student milestone activities, including registration, accessible logistics, communications, volunteer/staff coordination, and follow-up. This role will not assume sole ownership of broader graduation or Student Events operations. Operations, Reporting & Improvement Maintain program schedules, participation and meeting records, required documentation, operational procedures, and approved budgets; support applicable state and federal program documentation. Gather family feedback, assess reach and repeat participation, identify barriers, and recommend and implement improvements; provide concise updates to the Director. Responsibilities for all positions Proctor state and local testing as assigned. Attend and/or assist with in-person requirements. Leverage available data and visualization tools to monitor progress, track key metrics, and guide decision-making. Additional duties as assigned.