An incredible opportunity for a Director of Operations to join voco Oxford Spires and lead our team to greatness!

We are offering a salary of up to £55, 000.00 – depending on experience, plus a potential 20% annual bonus based on performance!

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

voco Oxford Spires, a stylish hotel in Oxford close to the river Thames, we are a short stroll from fascinating museums and university colleges in the city centre. At voco Oxford Spires our guest rooms offer welcoming voco flourishes.

Enjoy all-day dining in Deacons Restaurant and cocktails in Deacon’s bar with outside options for eating and drinking on the attractive terraces.

The Hotel is surrounded by gardens and if you are lucky (and quiet) you might even spot our resident family of muntjac deer.

Check out our Instagram page @vocooxfordspires!

As the Director of Operations, you will be responsible for overseeing and leading all aspects of the hotel's day-to-day operations, ensuring exceptional guest experiences while driving operational efficiency and profitability.

Main Responsibilities Include:

• Support the creation of and execute the hotel operations strategy, ensuring alignment with business goals and overall objectives.
• Oversee all hotel departments (Front Office, Housekeeping, Food & Beverage, etc.), ensuring seamless coordination and exceptional service delivery across all areas.
• Exude and promote true hospitality for guests and staff alike – embodying true attitude, true confidence, true listening, and true responsiveness in all interactions.
• Build confidence within the team by recognizing and celebrating good performance and fostering a positive work environment.
• Focus on the attraction, development, and retention of great talent to maintain a high-performing team.
• Lead performance management activities for all operating departments within the hotel, ensuring that team members are supported in their professional growth.
• Solve complex problems that impact multiple departments or sub-functions, and take action to resolve issues quickly and effectively.
• Act as a coach to all department managers, helping them develop their leadership skills and drive the hotel's success.
• Foster pride in the team by ensuring consistent delivery of branded experiences – act as a brand ambassador to uphold the hotel’s values and identity.
• Communicate the purpose and vision of the hotel in a meaningful and motivating way, aligning the team’s efforts with the broader business goals.
• Stay aware of market trends and oversee the development of strategies based on industry learnings and insights.
• Ensure thorough knowledge and compliance with statutory regulations, making sure the business operates within the law at all times.
• Identify opportunities for improvement across departments and take specific action to improve performance results and efficiency.
• Take ownership in leading the team through change, adapting plans as necessary to respond to shifting circumstances and business needs.
• Build and maintain strong relationships and networks both within the hotel and with external stakeholders to drive business growth and operational success.

To succeed as a Director of Operations you will need:

• To have led (head of department) one or more hotel operating departments for 3 or more years in a global hotel brand of the same classification (as minimum) with comparable size and complexity.
• Demonstrable ability to lead operational teams across multiple departments, ensuring that service standards are met and performance is optimized.

Our Director of Operations enjoys a range of perks including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• 33 days holiday each year, including bank holidays
• 50% staff discount with a local taxi company all day AND taxi subsidy for shifts starting/ending between 23: 00-06: 00
• Meals whilst on duty
• Discounted international/worldwide room rates for yourself, family and friends - Amazing discounts for our hotels and restaurants around the world!!
• Discounts from over 15, 000 stores – all the way from retail to cinema
• We provide every employee company sick pay and life insurance
• Access to our fully funded Employee Healthcare Service 24-7 offering advice and support

If you're a dynamic and results-driven hospitality leader with a passion for delivering outstanding guest experiences and operational excellence, and you thrive in a laid-back yet high-performing environment, apply today to join our team as the Director of Operations!!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.