General Manager | LyLo Queenstown

About LyLo

LyLo is flipping the script on traditional stays - think bold design, smart tech, and social vibes all rolled into one unforgettable experience. We’re all about giving travellers what they actually want: flexible, high-quality accommodation that’s fun, fresh, and full of energy. Whether it’s a quick city stop or a group adventure, LyLo delivers the kind of stay people talk about long after check-out.

Backed by EVT and growing fast, we’re building a brand that’s loved for its personality, performance, and people.

LyLo Queenstown is a busy property with high occupancy year round, 192 pods, 37 private rooms, self service F& B offering and internal housekeeping.

Role Overview

We’re looking for a General Manager to lead LyLo Queenstown and bring our brand promise of fun, flexibility, and exceptional guest experiences to life in one of New Zealand’s most iconic destinations. Reporting to the Managing Director, this role is all about driving operational excellence, commercial performance, and a vibrant team culture.

At LyLo Queenstown, you’ll oversee all aspects of a property designed for modern travellers – from our social, design‑led shared and private accommodation to energetic communal spaces that connect guests with Queenstown’s adventure‑driven spirit. Your remit includes guest services, property operations, F& B activation, financial performance, and upholding LyLo’s brand standards to ensure the Queenstown property continues to set the benchmark for innovative, social accommodation in Aotearoa.

Situated just minutes from the town centre and surrounded by mountains, lakes, and year‑round adventure, LyLo Queenstown attracts a mix of international explorers, digital nomads, and domestic travellers seeking great design, great value, and great vibes. This is an exciting opportunity for an experienced hotel or hospitality leader who thrives in a fast‑paced, experience‑driven environment and wants to shape the next chapter of a brand that’s redefining travel in New Zealand.

Key Responsibilities

• Manage LyLo Queenstown’s day-to-day operations, ensuring exceptional guest experiences and operational efficiency.
• Drive revenue growth and market share across rooms and F& B.
• Deliver strategic plans and implement brand standards, sustainability initiatives, and digital innovation.
• Lead and develop a high-performing team, fostering a culture of empowerment and inclusion.
• Ensure compliance, safety, and governance across all operations.
• Build strong stakeholder relationships and identify opportunities for growth.
• Promote LyLo’s unique brand personality and create memorable guest experiences.

What We’re Looking For

• Proven experience as a hospitality leader (General Management, Hotel Management, Venue Management, Department Management) within hotels or hospitality.
• Experience leading teams diverse teams of 15+ within a customer facing environment
• Strong commercial acumen and ability to deliver financial results.
• Inspirational people leader with a focus on coaching and talent development.
• Deep understanding of hospitality operations and customer experience.
• Passion for the LyLo brand and creating vibrant, social spaces.
• Ability to drive transformation, sustainability, and digital innovation.
• Excellent communication and stakeholder engagement skills.
• Sponsorship available for suitable candidates.

Benefits & Perks

We offer Incredible team member discounts from your first day on-the-job.
• 50% off stays and dining at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 cinemas tickets at event cinemas and perks across entertainment.
• Rapid career growth opportunities through our EVT network in NZ and AU.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company.

Apply Now! Join LyLo and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

LyLo is part of EVT!

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.