Quality Assurance / Quality Control (QA/QC) Manager

Posted: Wednesday, 18 March 2026
Valid Thru: Friday, 17 April 2026
Index Requested on: 03/18/2026 08:42:57
Indexed on: 03/18/2026 08:42:57

Location: Millersburg, OR, 97321, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Timberlab Inc. is hiring!

Description:

Job Description Summary:
Ensure that all Cross-Laminated Timber (CLT) and mass timber products consistently meet internal specifications, customer requirements, and applicable standards (e.g., PRG-320, ASTM, ANSI, local building codes).
Develop, implement, and maintain a robust QA/QC system that supports product certification, traceability, continuous improvement, and customer satisfaction.

Job Description:

Key Responsibilities

  • Develop and maintain product specifications, work instructions, and inspection plans for CLT panels, glulam, and related mass timber products.


  • Oversee incoming inspection of lumber, adhesives, fasteners, and other critical raw materials; manage vendor quality requirements and nonconforming material.


  • Establish and monitor in-process and final inspection criteria for pressing, curing, machining, finishing, and packaging operations.


  • Manage product testing plans (e.g., mechanical testing, bond-line performance, dimensional tolerances, moisture content, surface quality).


  • Ensure compliance with applicable product standards, building codes, and certification body requirements (e.g., third-party certification agencies, audit programs).


  • Maintain and update quality manuals, procedures, and records required for certifications and regulatory inspections.


  • Coordinate and support third-party audits, certification audits, customer audits, and internal audits; develop and track corrective actions.


  • Develop, implement, and maintain a facility-wide Quality Management System (QMS), preferably aligned with ISO 9001 or similar standards.


  • Own document control: versioning of procedures, work instructions, inspection forms, and test reports.


  • Implement and oversee traceability systems for CLT production (batch records, press records, adhesive lot tracking, lumber grading, and panel IDs).


  • Manage nonconformance, deviation, and concession processes, including root cause analysis and disposition (rework, repair, scrap, or acceptance).


  • Define critical process parameters (e.g., moisture content ranges, press pressure/time/temperature, adhesive spread rates) and implement control plans and monitoring.


  • Analyze process and quality data to identify trends, recurring issues, and improvement opportunities; drive corrective and preventive actions.


  • Lead cross-functional problem-solving efforts using tools such as 5-Why, Fishbone, and FMEA, focusing on yield improvement and defect reduction.


  • Collaborate with Engineering and Operations to qualify new materials, equipment, and process changes through structured trials and validation plans.


  • Oversee operation and maintenance of on-site quality lab and test equipment (press logs, moisture meters, load/deflection test rigs, bond-line test setups, gauges).


  • Develop test schedules, sampling plans, and protocols; ensure calibration and verification of measurement equipment.


  • Train technicians and operators in proper sample preparation, testing, and data recording procedures.


  • Review and approve product quality documentation for customer submittals (e.g., mill certificates, test reports, compliance statements).


  • Support Sales, Engineering, and Project Management teams with technical quality information, project-specific requirements, and customer RFIs.


  • Lead investigation and resolution of customer complaints and field issues, including site visits as needed and implementation of preventive actions.


  • Lead and develop QA/QC staff (inspectors, technicians, document control) to ensure consistent application of standards.


  • Provide training and coaching to production and maintenance teams on quality standards, inspection techniques, defect recognition, and documentation.


  • Promote a quality-first culture, emphasizing defect prevention, accountability, and continuous improvement at all levels of the organization.


Qualifications

  • Bachelor's degree in Engineering (civil, structural, mechanical, wood science), Quality Management, or related technical field; equivalent experience considered.


  • 5+ years of quality assurance/quality control experience in manufacturing; experience in wood products, mass timber, CLT, glulam, or building materials strongly preferred.


  • Experience working with product standards, certification programs, and regulatory bodies relevant to structural wood products.


  • Strong understanding of timber properties, lumber grading, adhesive and bonding behavior, moisture management, and structural performance of CLT/mass timber products.


  • Familiarity with building codes and standards applicable to mass timber structures.


  • Experience with QMS frameworks (e.g., ISO 9001) and audit processes.


  • Proficient in statistical quality tools (SPC, capability analysis, sampling plans), root cause analysis, and problem-solving methods.


  • Strong analytical, organizational, and documentation skills; attention to detail and accuracy.


  • Effective communication skills, both written and verbal, with the ability to work across functions and with external stakeholders.


  • Proficiency in office and quality software (e.g., spreadsheets, databases, QMS/LIMS systems, CAD/model review helpful).


  • Hands-on, shop-floor presence with a collaborative mindset.


  • Data-driven, methodical, and decisive under time pressure.


  • Comfortable operating in a growing facility where systems and processes are evolving.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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