Summary

The Apartment Resident Manager at 300 Main is responsible for overseeing the daily operations of the property, ensuring a safe, clean, and welcoming environment for residents. This role is critical in managing leasing activities, coordinating property maintenance, and ensuring compliance with HUD and LIHTC regulations. The Manager delivers excellent customer service to residents, particularly seniors and those with limited income, fostering a positive living experience through effective management and community engagement. This position requires the selected candidate to reside on-site as part of their role.

Duties and Responsibilities

Property Management

• Oversee the daily operations of 300 Main, maintaining all aspects of the property to high standards.
• Coordinate maintenance, repairs, and unit turnovers with the maintenance team and external vendors.
• Ensure prompt resolution of maintenance requests and work orders.
• Conduct regular property inspections to maintain cleanliness, safety, and aesthetic standards.
• Enforce community policies and rules to ensure a peaceful, well-managed living environment.

Leasing and Resident Relations

• Act as the main point of contact for prospective residents, providing information on available units, lease terms, and community amenities.
• Conduct property tours and process rental applications, ensuring compliance with HUD and LIHTC regulations.
• Manage the move-in and move-out process, including inspections and documentation.
• Address resident concerns and complaints with professionalism and empathy.
• Promote resident retention by fostering a supportive community atmosphere and organizing resident engagement activities.

Compliance and Record Keeping

• Ensure compliance with HUD, LIHTC, and other affordable housing regulations, including income verification and annual recertification processes.
• Maintain accurate and up-to-date resident files and documentation, ensuring they are audit-ready.
• Stay informed of changes in housing regulations to ensure the property remains compliant and eligible for funding programs.

Financial Management

• Assist in the collection of rent and manage delinquencies, working with residents to establish payment plans when needed.
• Monitor and manage operating expenses, collaborating with the Regional Property Manager to stay within budget while maintaining property standards.
• Prepare and submit required financial and occupancy reports as needed.

Qualifications

Education and Experience

• High school diploma or equivalent required; an associate or bachelor's degree in business administration, real estate, or a related field is preferred.
• A minimum of 2 years of experience in property management or leasing, preferably in affordable housing.
• Experience working with senior or low-income housing populations is preferred.
• Knowledge of HUD, LIHTC, and affordable housing regulations is essential.

Skills and Abilities

• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (e.g., Yardi, RealPage).
• Ability to resolve resident concerns with empathy and professionalism.
• Strong leadership and coordination skills, with the ability to work independently.
• Customer service-oriented, capable of building positive relationships with residents and staff.

Other Requirements:

• This position requires the selected candidate to reside on-site as part of their role.
• Ability to work a flexible schedule, including occasional evenings and weekends.
• Must pass background and reference checks in accordance with company policy.

Physical Demands and Work Environment

• Work involves walking, standing, and occasional lifting when conducting property inspections or assisting with unit turnovers.
• Must be able to sit or stand for extended periods and use office equipment.
• The work environment typically includes a combination of office and on-site tasks, with occasional exposure to outdoor elements during property inspections.

Compensation:

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

The role is considered non-exempt so will be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position in Seattle, Washington is $21.00-21.00 per hour.

Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Why RHF?

At RHF, we are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive, regardless of age or background. With over 50 years of experience in providing affordable housing and supportive services, RHF is a mission-driven organization that focuses on the well-being, independence, and dignity of every resident we serve. We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve lives—because at RHF, we believe in making every day better for those who need it most.