Overview

Pharmacy Technician - EHR Specialist Tier 3

Position Highlights:

As an EHR Specialist-Tier 3, your primary responsibility is to manage and resolve intermediate-level support requests across various ePharmacy systems. You'll handle routine inquiries and troubleshoot common issues, while escalating more complex or technical matters to specialized teams for further analysis and resolution. Success in this role requires the ability to manage high call volumes and multiple inquiries simultaneously while maintaining a high standard of service quality. This role involves close collaboration with our ePharmacy and Client Care teams to communicate trends and address issues effectively.

About Consonus Healthcare:

Consonus Pharmacy is a closed-door long-term care pharmacy specializing in the needs of nursing facilities, assisted living residents, and their caregivers. Since 2004, Consonus Pharmacy has remained family owned and operated, with one primary purpose: To be champions of every journey! Apply online today and join us in our mission!

Benefits:

• 401k with Employer Match
• Generous Paid Time Off (PTO) with Flexible Use
• $25, 000 lifetime education benefit
• Regular Paid Training & Career Advancement Opportunities

Responsibilities

Responsibilities:

• Troubleshoot electronic health record (EHR) issues and provide guidance to pharmacy staff and customers on navigating the system
• Maintain logs of reported issues and resolutions to ensure timely follow-up and prevent recurring problems
• Assist in developing and delivering training materials for pharmacy staff on how systems integrate with pharmacy software
• Ensure timely follow-up with customers and pharmacy staff after issues have been resolved

Qualifications

Minimum Qualifications:

• Possess an active OR State Pharmacy Technician License
• Previous background in keying orders
• Strong computer skills to help provide technical support to other users
• Knowledgeable in pharmacy systems (retail or closed-door pharmacy)
• Excellent customer service skills

EEO Statement

"Be here. Be you."
For more than 30 years, Marquis Companies and Consonus Healthcare have been serving seniors and welcoming staff of all backgrounds, skills, and perspectives. The Marquis family of companies offer a rich heritage of embracing differences and honoring individuality. We've continued to grow in our appreciation of diversity in the workplace. We know it builds strength, drives innovation, and brings valuable new perspectives and energy.

We're committed to making our workforce an even greater reflection of the people and communities we serve, and we are honored our employees have chosen to work at Marquis and Consonus. Everything we do as a company is driven by our mission to help those we serve, and each other, live the best rest of our lives.

That means you being you - without apology or compromise. We value your every uniqueness and continue to curate, nurture, and sustain an inclusive culture. It's the foundation of who we are and the evolution of our collective future.