Guest Services Coordinator

Setting: Skilled Nursing

Status: Full-time

Location(s): Bend Transitional Care- 900 NE 27th St. Bend, OR 97701

Join Avamere today and experience a strong and exciting team environment with a group decision-making culture! Whether you're a recent graduate, a skill-seeking individual, or an ambitious career grower, we're here to help. Embrace the rewarding challenges of being a Certified Nursing Assistant (CNA) in our fast-paced and dynamic setting, where every day offers the chance to make a meaningful difference in the lives of those we serve. If you're passionate about helping others and crave a caring, compassionate, and fulfilling work family, look no further - we'd love to have you become a part of the Avamere Family.

At Avamere, we believe in taking care of our employees. We offer a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible.
• 401 (k) Plan: After 90 days of employment, with matching program.
• Paid Time Off (PTO): Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave.
• EAP Canopy with unlimited telehealth mental health visits.
• Continuing Education and Higher Education Reimbursement.
• Generous employee referral bonus program.
• Flexible Spending Accounts & CERA: Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account).
• Professional Development: Opportunities for growth and development within the company.
• Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more.

Responsibilities:

• Assist in coordinating the admission of each new resident, ensuring resident's room is ready before they arrive and communicating with all departments to prepare for the new admission.
• Conduct facility tours and ensure the interior of the facility is tour-ready and presents well to visitors at all times.
• Assist in the resident admission orientation program, and provide residents with an admission information packet.
• Review and explain to each new resident (and/or resident's family) facility room rates, billing procedures, visitor/guest privileges, restrictions and resident care procedures.
• Maintain an accurate record of available beds and a resident waiting list.
• Perform various secretarial duties
• Create and uphold an atmosphere of warmth, patience, enthusiasm, and a calm and cheerful environment.

Qualifications:

• High School Diploma or equivalent.
• Must be 18 years of age.
• Must be able to type a minimum of 35 words per minute and use a 10-key calculator.
• Able to deal tactfully with personnel, residents, visitors and the general public.
• Must speak, read, and write English fluently
• Must have an active CPR/BLS certification
• Maintain confidentiality of all resident care information in accordance with HIPAA guidelines.

Avamere Living is an Equal Opportunity Employer and participates in E-Verify

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