Director, AI Enablement — GlobalMeet

Remote – Canada (Eastern time preferred)

A division of Harris; GlobalMeet powers the moments that matter most — earnings calls, global town halls, crisis communications — for the world's largest enterprises, where flawless execution at massive scale is non-negotiable. We are seeking a n Director, AI Operations to serve as the driving force behind AI transformation across our webcasting platform and business. This role is fundamentally about execution and adoption — standing up an AI-enabled code factory, and embedding and scaling intelligent capabilities directly into our products and workflows. Reporting to the VP of R& D and working as a peer alongside our R& D Directors, you will translate AI strategy into tangible, measurable outcomes that accelerate how we build, ship, and innovate. If you're a pragmatic operator who thrives at the intersection of emerging technology and enterprise-grade delivery, this is your stage.

This remote role welcomes candidates anywhere in Canada. Travel is required as needed, approximately 25%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean. Preference will be given to candidates who can work in EST timezone.

Salary:

140K - 160K

What your impact will be:

1. AI-DLC Code Factory & Development Acceleration (Core Priority)

• Architect and operationalize an AI-DLC powered software factory that fundamentally accelerates GlobalMeet's development lifecycle — from sprint planning and code generation to automated testing, QA, documentation, and release processes.

• Standardize and scale AI-augmented development practices across R& D teams to drive measurable improvements in velocity, quality, and consistency across our mission-critical webcasting platform.

• Initial focus will center on operationalizing Anthropic Claude Code and related agentic development tooling within enterprise-grade engineering workflows.

2. Player-Coaching & Capability Development

• Mentor and grow the current team's AI fluency, technical depth, and operational maturity — elevating individual contributors and building a bench of AI-capable talent within the organization.

• Lead by example, demonstrating techniques through the development of key AI features and critical architectural changes.

3. Product Innovation & AI-Embedded Functionality

• Identify and operationalize opportunities to integrate AI capabilities directly into GlobalMeet's core platform — think intelligent audience analytics, automated event production workflows, real-time stream optimization, and smart compliance tooling for investor relations.

• Drive exploration of AI-powered features that create differentiated value for our Fortune 500 customers, collaborating with Product and R& D to embed intelligence into the long-term product roadmap and broader technology ecosystem, including third-party integrations and intelligent agents.

4. AI Governance, Risk & Operational Safety

• Establish governance frameworks for responsible AI-assisted software development, including human-in-the-loop approval models, auditability, security controls, and operational safeguards.

• Define standards for AI agent execution, repository permissions, prompt management, context handling, and production deployment workflows.

• Partner with Security, Infrastructure, and Compliance teams to ensure enterprise-grade AI adoption aligns with data governance and regulatory requirements.

• Ensure AI-enabled workflows maintain enterprise standards for resiliency, traceability, and operational integrity across mission-critical systems.

5. AI Research & Emerging Technology

• Continuously monitor the rapidly evolving AI landscape — models, frameworks, tools, and industry best practices — to ensure GlobalMeet remains at the forefront of applied AI innovation.

• Evaluate emerging technologies for practical applicability and bring forward actionable recommendations that create competitive advantage, reduce cost, or unlock new capabilities across the organization.

6. Enterprise Change Leadership

• Serve as the organizational change leader for AI adoption, developing and executing training, communication, and enablement strategies that embed AI into daily workflows across all functional teams.

• Foster a culture of continuous innovation where AI is not a side project but a core operating capability.

What we are looking for:

• 15+ years in technology, operations, product, or digital transformation roles.

• Proven experience building or operating AI-enabled development environments (e.g., code factory models) with measurable impact on engineering velocity and output quality.

• Demonstrated success selecting and implementing AI-DLC and agentic development at enterprise scale.

• Strong cross-functional leadership skills — you lead through influence, not authority. You build credibility rapidly with engineering and product teams and thrive in peer-driven collaboration models.

• A player-coach mindset — you have a track record of developing talent, raising team capability, and building cultures of continuous learning.

• Proven track record operationalizing agentic software capabilities using AI-DLC technologies and methodologies.

• Exceptional communication and change management skills — you can translate complex AI concepts into actionable plans for technical and non-technical stakeholders alike.

• Deep hands-on experience with AI coding assistants and agentic engineering tools such as Claude Code, Cursor, GitHub Copilot, Codex, or similar technologies.

What would make you stand out:

• Experience in enterprise SaaS, webcasting, streaming media, or unified communications platforms.

• Familiarity with high-availability, real-time systems where uptime and flawless execution are paramount.

• Background in environments serving Fortune 500 or regulated industries (e.g., investor relations, financial services).

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

About GlobalMeet:

GlobalMeet began with a simple goal: Empower people and businesses to communicate confidently. Throughout our history, we’ve met the changing communications landscape with versatile technology and real-world expertise.

GlobalMeet is the premium webcasting solution for flawlessly executing polished, versatile communications at scale

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