Rental Coordinator

Job Overview Roll with a team that is going places! Smartway a division of WOW Trailers is growing - fast. We move equipment, build trust, and keep operations rolling for customers who count on us every single day. To keep up with demand, were looking for a Rental Coordinator whos ready to plug in, take ownership, and grow right alongside us. About the Role: As our next Rental Coordinator, youll be the heartbeat of our rental and parking operations. Youll partner closely with our General Manager to keep the right trailers and containers in the right hands at the right time from the first customer call to the final inspection. Its a role with real impact, real autonomy, and a front-row seat to a growing company. What You'll be doing: Owning the rental experience from inquiry to return quotes, agreements, dispatch, and follow-upWorking hand-in-hand with the General Manager on customer pricing and rental strategyListening to customers and matching them with the perfect trailer or container solutionCoordinating high-demand requests and scheduling drivers so deliveries hit on time, every timeKeeping rock-solid records of trailer allocations, movements, and conditionConducting on- and off-rent inspections, capturing photos, and documenting damage for bill-backSetting up new customer accounts in partnership with our compliance teamStaying sharp on competitor activity, market rates, and new service offeringsPitching in on light trailer prep decals, painting, and the small touches that make us look greatBuilding the kind of customer relationships that keep people coming back What You Bring to the Yard: A high school diploma or equivalent (required)13 years of direct customer-facing experienceA current drivers licenseOutstanding people skills you genuinely enjoy connecting with customers and teammatesSharp problem-solving instincts and a habit of following through until things are done rightTop-notch organization, accuracy, and attention to detailComfort with Microsoft Office especially Word and ExcelThe flexibility to keep pace in a fast-growing, ever-changing environmentA positive, dependable, team-first, can-do attitude (this one matters most) What's in it for You? Competitive salary: $58, 000 - $64, 000 per yearCompany RRSP matchCompany paid Benefits + Health Care Spending account$250 Wellness benefit a year Ready to Roll With Us? If this sounds like your kind of role, wed love to hear from you. Apply today! Smartway is an equal opportunity employer committed to providing an inclusive and accessible employment experience. In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request throughout the recruitment and selection process. If contacted for an interview, please advise us if accommodations are required.