Context:

As part of the outsourcing of our logistics services, Hermès is recruiting a Logistics Coordinator - Import, Export & After Sales Service. This person will be based in a logistics platform managed by an external provider dedicated to Retail stores and E-commerce distribution. Their main mission will be to coordinate the after-sales service flows from stores and e-commerce sites to our repair workshops and handle import/export documentation. They will ensure customer satisfaction by ensuring that our logistics provider adheres to processes and deadline objectives. The Logistics Coordinator - Import, Export and After-Sales Service will report to the Hermès logistics manager in the 3PL, responsible for managing the relationship with the logistics provider and its continuous improvement.

Responsibilities

Product expertise and Commercial after-sales service:

• Assess damaged products or already identify after-sales service.
• Prepare repair estimates.

Emergency management creation and follow-up of after-sales service files:

• Create and monitor customer and stock service sheets:
• Use the after-sales service management tool
• Qualifying the problem
• Ensure traceability and shipping to central service teams and repair shops
• Be in contact with the network's after-sales teams and local repair workshops

Coordination of logistics after-sales flows:

• Coordination of flows from stores/customers/e-commerce/corporate to the repairers concerned and vice versa:
• Ensuring the traceability of after-sales parcels Stock
• Lead the logistics service provider in respect of after-sales processes
• Control the repair of after-sales service Stock
• Dispatch customer after-sales service to the stores or customers concerned
• Manage the inbound/outbound and records of stock movements to maintain stock accuracy and efficient follow up in the warehouse for both physical and system
• Manage and execute end-to-end shipping process to central and local repair shops

Coordination of logistics flow to and from central suppliers:

• Liaise with custom broker for all subjects related to custom clearance on product importation
• Prepare and review all necessary shipping documentations in accordance to Canadian specificities and the receiving market's regulations (CERS, proforma invoices, CITES, BOL...) and coordinating with the central team in Paris.
• Maintain accurate, up-to-date databases for tracking inventory, shipments, and compliance audits.
• Perform regular stock reconciliation to identify and resolve discrepancies with the 3PL.

Job Requirements

• Post secondary education preferred; logistics management field is preferable.
• Minimum 3 years of logistics/warehouse working experience.
• Strong attention to detail and analytical skills to interpret data and improve processes.
• Positive attitude and strong willingness to learn, strong problem-solving skills.
• Fluent in both written & spoken English.
• French considered an asset.
• Knowledge and skills in Microsoft 365.

Compensation

• The anticipated annual compensation range for this position is $65, 000 - $85, 000 CAD. For final offers, we take into consideration factors such as experience, skills, responsibilities of the position, and internal equity.
• Comprehensive benefits package including medical, dental, vision, long-term disability, life insurance, AD& D, and company group retirement savings plan.

Vacancy Status: This position is for a new role and is an existing vacancy.