Job Title: Key Account Manager

Location: Mississauga, ON

Role Overview

As a Key Account Manager, you will be responsible for managing and growing strategic relationships with key clients in the sector for Consumer Goods and Retail.

Key Responsibilities

• Develop and execute strategic account plans to maximize business opportunities and achieve sales targets within the sector.
• Build and maintain strong relationships with key stakeholders at customer organizations, including procurement managers, supply chain directors, and executives.
• Identify and understand customer needs and proactively provide innovative logistics solutions to meet those needs.
• Collaborate with internal teams such as operations, customer service, and pricing to ensure smooth execution of customer requirements.
• Conduct regular business reviews with customers to assess performance, address any concerns, and identify growth opportunities.
• Stay updated on industry trends, market conditions, and competitors' activities to identify potential risks and opportunities.
• Prepare and deliver professional presentations and proposals to clients, showcasing DGF's capabilities and value proposition.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)

• Bachelor’s degree in business administration, Logistics, or a related field.
• Minimum of 5 years of experience in key account management, preferably within the Consumer and Retail industry.
• Strong knowledge of the market, including key players, industry regulations, and logistics requirements.
• Proven track record of successfully managing large-scale accounts and achieving sales targets.
• Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with customers.
• Strong analytical and problem-solving skills, with a strategic mindset.
• Proficiency in MS Office applications, particularly PowerPoint and Excel.
• Willingness to travel as required.