Job Location: YZR– Sarnia

DHL Global Forwarding is a Freight Forwarding organization that is the expert in global air, ocean and ground Freight Forwarding as well as Customs operations and Compliance. Our passion is to enable international trade utilizing the best teams in the industry. We simplify our customer operations and maximize their opportunities to achieve results.

Main tasks & Key Responsibilities:

• Supports relationships with Customs authorities and other required counterparts.
• Ensures Customs entries are completed in a timely and efficient manner.
• Supports in KPI achievements that have been rolled out by the management team
• Quality control of client files
• Manage key accounts and bring forth process improvements to gain client efficiencies.
• Develops best practices and ensures operational adherence to defined processing standards.
• Ensures Customs compliance when processing and quality controlling files.
• Follow operational account management and ensures delivery against agreed scope
• Handles escalations (e.g. dispute with internal/ external customers)
• Ensure files under your umbrella are billed in a timely manner
• Capable of training other staff on client specific knowledge

Minimum Requirements (Education, experience and skills):

• Knowledge of customs requirements and operational processing of customs activities
• 2-3 years’ experience and proven track record in the customs segment
• CCS Qualified is preferred
• Experience on cargowise operating system would be an asset
• Proficient decision-making skills
• High degree of written, verbal and organizational skills
• Diligent attention to detail
• Prior experience in direct customer relationships
• Ability to work alone with minimal supervision

Pay Range: $21.50 - $23.00 per hour + (Based on Experience)

Schedule: Wednesday-Sunday (4 PM - 12 AM) and remote modality.