DHL Global Forwarding is a Freight Forwarding organization that is the expert in global air, ocean and ground Freight Forwarding as well as Customs operations and Compliance. Our passion is to enable international trade utilizing the best teams in the industry. We simplify our customer operations and maximize their opportunities to achieve results.

DHL Global Forwarding is seeking a Customs Compliance Specialist at DGF Canada. In this role you will be responsible for all post-entry submissions to CBSA, reconciliation and recordkeeping, billing and special projects. He/she would perform these tasks based on understanding of customs rules/legislation, regulations and initiatives gained through working in the Customs Brokerage field. Candidates must be 18 years or older to apply.

Main tasks & Key Responsibilities:

• Has strong knowledge of Tariff Classifications and CBSA regulations
• Conducts in-depth research of Canadian customs rulings
• Displays a proficient understanding of post-entry adjustment which involves preparing and submitting through the CARM portal
• Ensures prompt updating of systems and diligent recordkeeping of all post-entry documentation
• Facilitates communication with CBSA regarding audits, Post-entry SOA’s and requests for refunds or amendments.
• Maintains daily and monthly logging and reconciliation of post-entry SOA
• Possesses extensive expertise in all Free Trade programs with Canada and demonstrates a comprehensive understanding of Free trade regulations.
• Manages Free Trade Agreements by registering and updating FTA certificates in the system, coordinating with clients and vendors, and maintaining thorough record keeping.
• Prepares customized reports as needed to support ongoing projects.
• Maintains monthly billing and achieves the company’s KPIs.
• Performs internal shipment audits to identify and mitigate customs risks.
• Other duties as required.

Minimum Requirements (Education, experience and skills):

• Post-Secondary Graduate (College Diploma or University Degree)
• Minimum of 2-3 years of prior experience in a Customs role with good knowledge of Customs rules, regulations, tariffs and post entry corrections (refunds/amends)
• Certified Customs Specialist (CCS) designation from the Canadian Society of Customs Brokers (CSCB) is required
• Prior experience in delivering exceptional customer service with a strong emphasis on comprehending and fulfilling customer needs and expectations.
• Strong interpersonal and relationship building capabilities; develops relationships with customers and team members, cooperates with internal and external contacts
• Strong English proficiency and communication skills; demonstrates polite and clear telephone presence
• Possesses strong planning and organizational skills
• Ability to manage stress by being rational, flexible and in self-control
• Ability to analyze data and information and utilize strategic thinking to develop solutions
• Possesses strong computer skills with intermediate knowledge of Microsoft Office applications (Excel and Word)
• Experience dealing with challenging situations in a fast-paced environment

The Freight Forwarding experts since 1815. DHL Global Forwarding, Freight (DGFF) is part of Deutsche Post DHL Group with over 43, 000 employees in 101 countries. Our air, ocean, and overland freight forwarding services include standardized transport as well as multimodal and sector-specific solutions, together with individualized industrial projects.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds. DHL is an equal opportunity employer and believe we will gain, through the recruitment and development of staff who represent the broad diversity of the Canadian workforce. Diversity enriches our workplace, drives our success, and helps us deliver excellence.

We are recognized as a Global Top Employer with 6 regions and 35 countries. Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role.

DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. Follow us on social media to learn more about our business and culture:

Pay Transparency

Salary Range: CAD $54, 000 – $68, 000 base salary + 9% Bonus + full benefits.

Use of Artificial Intelligence: Artificial intelligence (AI) is not used in the screening, evaluation, or selection of candidates for this position.

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