At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https: //www.jnj.com

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About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https: //www.jnj.com/innovative-medicine

Johnson & Johnson Deliver Group is part of Johnson & Johnson’s global Supply Chain organization supporting operations across all of the Johnson & Johnson Family of Companies. Deliver strives to deliver an exceptional customer experience through leading critical customer-facing-functions such as customer service, distribution and transportation. In addition, JOM Deliver oversees critical business enablers, including how we gather and manage supply chain master data, safe and secure supply chain practices, product identification standards, and market/channel access capabilities. Located in every region of the world where Johnson & Johnson operates, Deliver is a critical component of our supply chain, working collaboratively to ensure that quality, safety and the experience of our customers is our top priority.

In-office/site options are available at the following locations; Titusville, NJ, Somerset, NJ, Toronto, Canada, Louisville, KY

Remote work options may be considered on a case-by-case basis and if approved by the Company.

We are seeking a passionate and skilled Digital Product Senior Analyst to join our Customer Service & Channel Operations (CS/CO) organization within JOM Deliver. This role will shape digital strategies and capabilities for the organization while also managing the existing data and analytics infrastructure. Your contributions will significantly influence the data and digital strategy for North America CS/CO, driving regional representation by partnering with the Global Data/Analytics team and IT to ensure that North America priorities and requirements are effectively integrated within the broader scope. Additionally, the Senior Analyst will be essential to the day-to-day operations of U.S. order management activities and will be responsible for curating and maintaining the robust data and analytics infrastructure that is used across the CS/CO organization.

Key Responsibilities:

• Develop data strategies, balancing short-term and long-term needs
• Act as business asset owner for the Deliver North America regional data environment, overseeing data migration, maintenance, and strategic roadmap execution
• Support analytics requests and foster a data-driven culture
• Supervise emerging analytics trends and deploy new digital tools/automation to drive operational efficiencies
• Understanding the people, process and systems used in CS/CO to identify critical business challenges and propose data-driven solutions to optimize processes
• Instill a data-driven and continuous improvement within the team
• Collaborate with Global Data/Analytics and IT on regional priorities.
• Troubleshoot data issues and ensure system accuracy

Qualifications

Education:

• Minimum of a Bachelor’s or equivalent required; advanced degree and/or focused degree in Supply Chain, Engineering, or Operations preferred

Experience and Skills:

Required:

• 4+ years of related experience
• Knowledge of Data Warehouse tools (Microsoft Azure, AWS, Google Cloud)
• Experience with data analytics tools (Microsoft Power BI, Alteryx)
• Strong data analysis and storytelling skills
• Ability to think strategically and implement solutions
• Excellent communication and leadership skills

Preferred:

• Experience with Programming (e.g., SQL and Python)
• Knowledge of ERP systems (e.g., SAP).
• Experience in the Pharmaceutical industry
• Supply Chain knowledge, including Order Management, Forward and Reverse Distribution/Logistics
• Familiarity with EDI data transactions

Other:

• Requires up to 15% domestic travel

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

• United States - Requisition Number: R-024505
• Canada - Requisition Number: R-026733

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.