Hermès Canada

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20, 000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermès Canada has had a presence in Canada since 1987 and has over 100 employees, across four stores, located in: Toronto, Montréal, Vancouver, and Calgary, as well as our e-commerce activity, and corporate office. Family is at the heart of Hermès. At Hermès Canada, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity and inclusion, both within our own walls and in the wider world. We look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our family. We support our individual team members' personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.
General Role:

• Hermès Canada is offering an opportunity for a Logistics and Supply Chain Manager role, based in Toronto reporting to the Director of Store Operations.
• With a new Distribution Centre project in the future, this role will be heavily involved in the set-up, management, and ongoing oversight of the new Distribution Centre.
• This is a business-critical role, which will be actively contributing to the Company's overall long-term strategy and objectives. This role will be responsible for providing strategic and dynamic leadership with a focus on continuous improvement to the Supply Chain & Customer Care function.
• The role commands an awareness and a strategic response to external influences, such as legislation, costs, and environmental pressures. The role involves transportation, stock control, warehousing and ensuring structures are in place to monitor the flow of goods and materials.
• The Logistics Manger ensures that supply chain and logistics are key enablers for omni-channel success and development of new services.

Main Missions:

• Drive and optimize the logistics operations within the subsidiary, aiming to offer efficient services to all customers (stores, E-Com and business partners).
• Manage all 3PLs contract and performances (Local Distribution Center, Local Transportation, Customs Brokers).
• Works closely with the retail, retail merchandising, ecommerce, communication and all business partner on planning and deliveries, maintaining an open and efficient communication.
• Main point of contact in the subsidiary for Logistics, lead the local logistic project and support actively the Group Supply Chain project and core model initiative.

Logistics Strategy, budget and Planning:

• Assist in the design and implementing local logistics strategy.
• Manage Hermes logistics and transport budget (planning and invoicing control).
• Support the Supply-Chain flows and forecasts (collections, shops, e-com, returns, destocking).
• Support the Supply-Chain global project linked to group strategy.

3PL Management (LDC, Transporters, Brokers):

• 3PL Contract management.
• Documentation of SOP and all import, export and logistics flow and processes.
• Monitoring of KPIs and contractual commitments for the animation of the logistics provider:
• Import & export brokers,
• LDC operations (inbound and outbound flows, inventories accuracy),
• Freight forwarders,
• Local transportation: distribution, returns, transfers.
• Propose and monitor improvement action plans.
• Assist in annual negotiation with the service provider for cost monitoring and definition of continuous improvement objectives.

Logistics Customers Services and Service Level Agreement:

• Propose and drive SLAs among the Local Supply-Chain.
• Supervise special request for retail, e-commerce, communication.
• Monitoring of inventory management, inbound and outbound flows in coordination with LDC 3PL.
• Ensure all delivery claims are processed and monitor follow up.
• Provide Reporting to business partners.

Import/Export and Compliance:

• Coordinate with customs broker to ensure smooth process of customs declaration and commodity inspection.
• Ensure local regulations/processes (CITES, local labelling).
• Monitor regulation update linked to import/label and report to group.
• Coordinate lab testing and report if applicable.
• Accountable for audit preparation linked to Customs, Financial, IT and Health & Safety related to Logistics.
• Regularly audit the security and safety measures and process adherence to Group policies and guidelines, local regulations, and requirements of Hermès' Insurance.

Logistics Project and Sustainability:

• Propose improvement actions to optimize logistics operations and improve the satisfaction of stores and e- commerce.
• Design and set up new processes and any new Value-added services (VAS).
• Actively contribute to the group Supply-Chain project and core model implementation (Milkyway, SAP, Cockpit, ).
• Monitor Environmental footprint among the local Supply-Chain.
• Drive green logistic initiative among the local Supply-Chain.

Profile:

• University graduate with at least 5 years of proven experience in logistics/ operations as a manager.
• Excellent knowledge of warehouse management and distribution.
• Strong operational and compliance focus.
• Organized, flexible and reliable.
• IT Skills: WMS, ERP, Microsoft Office (Excel and Power point).
• Strong analytical / spend management skills to be able to produce accurate, professional, and meaningful reports in a timely manner.
• Strong project management skills and ability to prioritize projects and multi-task to meet deadlines and business needs.
• Excellent communication and interpersonal skills.
• Communicate & coordinate effectively and proficiently with internal stakeholders and 3PL in a manner that achieves a team environment with winning results.
• Excellent team player with capacity to work autonomously.
• Professional with ability to work efficiently and accurately under pressure.
• French language skills considered an asset.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20, 000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.