Job Duties

• Administer a small, uniform site alone or assists in the administration of a larger system.
• Perform first level problem determination and resolution on all problems.
• Escalate unresolved issues to the appropriate support team.
• Software support focus within the network activity, primarily within a Microsoft Windows environment.
• Monitor and follow-up on all outstanding issues to ensure proper and efficient resolution or to update the client as to the current status.
• Notify appropriate management of priority problems and subsequent resolution.
• Utilize all tools necessary to monitor servers and perform other daily duties.
• Communicate with co-workers, management, clients and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Record, track and document – help desk requests, problem-solving process, including all successful and unsuccessful decisions made, and brief IT members on the resolution.
• Develop help sheets and knowledge base for future reference and end users.
• Perform related duties consistent with the scope and intent of the position.
• Available for support calls 24/7.

Requirements

• High School Diploma or equivalent
• 2-4 years’ work experience in related field
• Certifications from accredited schools in computer systems
• Knowledge of basic computer hardware and applications software.
• Strong organizational skills.
• Strong communication skills (both verbal and written).
• Proficiency with database applications and administration systems, specifically Microsoft Office.
• Ability to work effectively alone and prioritize.
• Must be a highly motivated, service and team-oriented individual with an attention to detail.
• Enthusiasm for challenge and new initiatives are prerequisites.
• Strong analytical ability
• Troubleshooting ability is required
• Strong decision making and problem solving skills
• Demonstrated good internal customer service skills
• Proven good presentation skills.
• Good presentation skills
• Ability to manage multiple projects.
• Detail oriented