Who We Are

Vari-Form Manufacturing Inc. is a leader in advanced tube hydroforming technology for the development and manufacture of products used by the automotive industry. Vari-Form Inc. has three facilities in Strathroy, Ontario.

Job Duties

▪This role is responsible for providing first-level technical support for all technological services and applications, primarily related to major technologies such as email, telephone, laptops, and desktops
▪The IT Help Desk ensures that the office and production staff who use these services and applications that have any technical issues resolves these in a timely fashion either directly by the incumbent or with assistance from second-level support within the team or from others within the organization or vendors.
▪Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
▪Applies new knowledge and skills to practical use on the job; furthers learning through experience in practicing new approaches and behaviors
▪Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
▪Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy those expectations
▪In depth Knowledge of computer system administration, including computer networks, operating systems, and common application software
▪Basic knowledge of email delivery technologies such as Office365 and Exchange
▪Demonstrated oral and written communication skills to effectively interact with technical and non-technical users from internal contacts up to senior management
▪Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines
▪Knowledge of commonly used concepts, practices, and procedures including computer accounts, corporate data and email
▪Maintains and applies up-to-date knowledge of discrete and integrated information systems elements relevant to your area of responsibility (hardware, software, and network)
▪Positive, outgoing attitude with genuine customer service orientation
▪Demonstrates attention to detail and accuracy
▪Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
▪Comply with company policies and procedures supporting the quality management system, environmental management system, and health and safety.
▪Other duties as assigned.

Requirements

▪College diploma in an information technology field or a university degree with a minor in an information technology field
▪Relevant Information Technology certifications an asset (ex: A+ certification, Microsoft Certified Professional, etc.)
▪Experience providing technical support and customer service.
▪Ability to work independently
▪Availability to work primarily day shift with the possibility of working outside core day shift hours as required
▪Requires reliable transportation to travel between multiple locations in Strathroy, ON