Service Manager – Heavy Equipment

London, ON

About the Role

We are seeking a hands-on, organized, and engaged Service Manager to lead our London operations. In this role, you will oversee service delivery, drive operational performance, and build strong customer relationships to support continued growth in the region.

What You’ll Do

• Lead day-to-day service operations, including scheduling, quality, safety, productivity, and customer satisfaction
• Coach and support Service Technicians and Coordinators
• Monitor performance through KPIs and drive continuous improvement initiatives
• Review quotes, work orders, invoicing, and WIP for accuracy
• Collaborate with Sales, Parts, and Rentals teams to optimize customer experience
• Resolve customer issues and maintain strong client relationships
• Conduct customer visits to support retention and business growth
• Support recruitment, onboarding, and team development
• Lead regular team meetings on performance and safety
• Approve payroll, time-off requests, and operational reports

Total Rewards

• Base salary range: $100, 000.00 to $115, 000.00 annually
• Annual Bonus Opportunity
• Annual Performance Review with Increase Opportunity
• Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
• Vacation & Paid Personal days
• Employer Matching Retirement Savings Plan

Position Details

Location -London, Ontario

Status - Permanent, salaried

Type – Managerial position and may be exempt from overtime provisions under the Ontario ESA

management role

Schedule - Monday-Friday - occasional extended hours may be required based on operational needs

Vacancy Type - Existing vacancy

Direct Reports - 4-8 reports

Travel - 2-5%, mainly within Ontario

What You Bring

• Minimum 3 years’ experience as a Service Manager in heavy, industrial, or agricultural equipment
• Strong mechanical expertise and knowledge of equipment repair processes
• Experience managing a Service P& L with demonstrated results
• Technical knowledge of hydro-electrical systems
• Strong leadership and team development capability
• Excellent communication and customer service skills
• Solid business acumen and ability to execute operational plans
• Highly organized with strong attention to detail
• Proficiency with repair order systems and MS Office (Outlook, Excel)
• Knowledge of applicable safety regulations

Additional Requirements

• Technical college certificate or degree (preferred)
• Valid driver’s license and satisfactory driver’s abstract required for job-related duties,
• Completion of a job-related background check in accordance with applicable laws

Work Environment

• Shop, yard, warehouse, and office settings
• Occasional work at customer locations
• May require occasional lifting, walking in yard/shop environments, and working outdoors in varying conditions.

Who We Are

Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems.

We are a proud subsidiary of Federal Signal Corporation.

Our Core Values

Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition

Apply Today

If you are looking for a new opportunity, then we at Joe Johnson Equipment, welcome your application and are committed to employment equity and encourage applications from all qualified candidates, however only those who are being considered for the position will be contacted.

Accommodation is available upon request throughout the recruitment process in accordance with applicable laws.