Job Position - Air Freight Import Specialist

Reports To: Air Import Team Lead

Location: YYZ- Mississauga

Company Profile

DHL Global Forwarding is a Freight Forwarding organization that is the expert in global air, ocean and ground Freight Forwarding as well as Customs operations and Compliance. Our passion is to enable international trade utilizing the best teams in the industry. We simplify our customer operations and maximize their opportunities to achieve results.

DHL Global Forwarding is seeking an Air Import Specialist to join our team based in Mississauga. As an Air Import Specialist at DHL Global Forwarding, you will be responsible for managing and optimizing the import operations process, ensuring timely and efficient delivery of air freight shipments. You will work closely with customers, carriers, and internal teams to ensure smooth and efficient import operations, compliance with regulations, and exceptional customer service.

Main tasks & Key Responsibilities:

• Manage and coordinate the import process from origin to destination, ensuring compliance with all regulatory requirements.
• Prepare, review, and process all necessary import documentation, including bills of lading, commercial invoices, and customs declarations.
• Liaise with customs brokers and authorities to ensure timely clearance of goods.
• Provide exceptional customer service by addressing client inquiries, resolving issues, and providing shipment status updates.
• Liaise with carriers, freight forwarders, ground handlers and other service providers to secure bookings, monitor shipment status, and resolve any transportation-related issues.
• Maintain accurate records and update shipment information in the company’s logistics management system.
• Ensure all import operations comply with relevant laws, regulations, and company policies.
• Proactively address and resolve any operational issues or exceptions that may arise during the import process.
• Track and monitor shipment milestones, providing timely updates to customers and internal stakeholders.
• Ensure accurate and timely data entry in relevant systems and maintain proper documentation for record-keeping purposes.
• Collaborate with cross-functional teams, including sales, customer service, and operations, to ensure seamless communication and customer satisfaction.
• Strong financial acumen to identify any possible anomalies and have a comprehensive understanding of the Business Finances.
• Stay updated on industry regulations, market trends, and best practices in air freight forwarding and customs compliance

Minimum Requirements (Education, experience and skills):

• High school diploma or equivalent; additional education or certification in supply chain, logistics, or international trade is a plus.
• Proven experience (2-3 years) in air freight forwarding, specifically in import operations.
• In-depth knowledge of import regulations, customs compliance, and documentation requirements.
• Strong understanding of air carriers, freight forwarding, and international trade practices.
• Proficient in using MS Office applications. CW1 experience is an advantage.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, vendors, and internal teams.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and meet deadlines.
• Problem-solving and critical-thinking abilities to address operational challenges and provide efficient solutions.
• Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing priorities.

The Freight Forwarding experts since 1815. DHL Global Forwarding, Freight (DGFF) is part of Deutsche Post DHL Group with over 43, 000 employees in 101 countries. Our air, ocean, and overland freight forwarding services include standardized transport as well as multimodal and sector-specific solutions, together with individualized industrial projects.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds. DHL is an equal opportunity employer and believe we will gain, through the recruitment and development of staff who represent the broad diversity of the Canadian workforce. Diversity enriches our workplace, drives our success, and helps us deliver excellence.

We are recognized as a Global Top Employer with 6 regions and 35 countries. Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role.

DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. Follow us on social media to learn more about our business and culture:

Pay Transparency

Salary Range: CAD $50, 000 – $65, 000 base salary + Bonus + full benefits.

Use of Artificial Intelligence:

Artificial intelligence (AI) is not used in the screening, evaluation, or selection of candidates for this position.

DHL Global Forwarding on LinkedIn

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