Financial Aid Specialists provide integrated student services to University students, families, and staff in the areas of billing, financial aid, and scholarships. The Student Service Expert will support and meet the service requirements that align with the culture and goals of Enrollment Student Financial Services.

We need someone who exhibits:

Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe environment for students and families and team members, including having emotional intelligence and self-awareness. Transparency, professionalism and thoughtfulness in communication.

Care: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, welcoming, and approachable. Commitment to collaboration and to being a team player with a positive attitude.

Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management, OAR, and OU; self-motivation. Consistency in meeting deadlines and responding in a timely manner.

Innovation: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority.

Scope of Position/Essential Duties:

• Coordinates scholarship information; responsible for various office and financial aid tasks.
• Employees at this level should be able to competently perform routine to moderately complex assigned job responsibilities.

• Generates and processes promissory notes.
• Updates system checklists to reflect receipt of documents.
• Monitors entrance/exit online counseling.
• Updates forms for use on website and office e-files.

• Corresponds with students and campus departments concerning additional documentation needed to continue financial aid processing.
• Responds to student and OU staff inquiries regarding loans.
• Responsible for reviewing financial aid e-mails and responding to questions.
• Sends out global e-mail messages to students and groups of students concerning various issues at Director's request.

• Initiates verification process and subsequently reviews verification documentation submitted by students and families.
• Completes system updates with information submitted for verification, troubleshoots any discrepancies; verifies students' enrollment and accuracy of award.

• Serves as the initial contact person for students and families; provides advisement on basic financial aid applications and processing, billing and payment questions, and scholarship inquiries.
• Provides general office and administrative support by performing various data maintenance, reception, records activities, information distribution, correspondence, and other related support duties.
• Regularly reviews state, federal and institutional regulations as they pertain to student financial aid and maintains compliance with all regulations.

• Performs other duties as assigned to ensure the overall successful operation of the department.