IT Manager - Informatics

Posted: Tuesday, 19 August 2025
Valid Thru: Thursday, 18 September 2025
Index Requested on: 08/19/2025 14:12:06
Indexed on: 08/19/2025 14:12:06

Location: Oklahoma City, OK, 73101, US

Industry: Education
Occupational Category: 11-0000.00 - Management
Type of Employment: FULL_TIME

University of Oklahoma is hiring!

Description:

The College of Dentistry has an exciting opportunity in our Dental Informatics group to advance the strategic deployment of Employee Health Record systems in support of digital dentistry and providing the best experience for the Customer and Staff. This position directs and supports the college in the areas of computer operations, system administration and computer technology for the electronic health records systems. Works with College Dean in directing, planning, and evaluating the administrative, educational, and research data processing needs and leads the team that designs, supports and maintains the College’s four electronic health records systems and the related applications and technologies for the clinical mission.

Responsible for the administration and management of day-to-day operations of the department, leads and manages IT Informatics staff, provides budget recommendations for personnel, materials, and equipment. Provides administrative oversight and support on all IT related projects and workstations. Serves as the escalation point for customer service issues or concerns.

Duties:

  • Supervises and leads employees to include but not limited to hiring, training, coaching, mentoring, evaluating performance, disciplining, and terminating.
  • Recommends budget for personnel, materials, and equipment.
  • Develops and implements strategies for proactive customer support and continual process improvement to ensure the consistent, efficient, and effective resolution of any customer support issues that arise.
  • Provides expertise in process improvement and quality management topics.
  • Creates and defines metrics and key performance indicators.
  • Identifies and communicates organization successes and progress of projects, process improvement or change management initiatives.
  • Lead collaborative and innovative thinking activities that will result in process improvement.
  • Develops, implements, and maintains the IT Service Management System.
  • Performs related duties as assigned to successfully fulfill the functions of the position.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Required education: Bachelor's Degree, AND:

  • 36 months in management, leadership, or project experience.

Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 84 months of experience.

Skills:

  • Advanced knowledge of business software and hardware

  • Ability to supervise staff and communicate directions and expectations effectively

  • Ability to read and understand complex written materials

  • Must be detail oriented for accuracy of data and information
  • Ability to communicate verbally and in writing
  • Ability to evaluate projects/programs and produce reports
  • Ability to handle stress and finish projects in a timely manner
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook)
  • Ability to work independently and with interdepartmental teams


Working Conditions:

  • Physical:
    • Sit for prolonged periods.
    • Communicate effectively and listens.
    • Ability to engage in repetitive motion.
  • Environmental:
    • Standard office environment.

Department Preferences: Prior experience leading an application support team desired. Candidates with either well-rounded IT skills or those with specific electronic health record support experience are preferred.

Supervision: Lead a staff of 3-5 computer professionals in the administration of the electronic health record systems.

Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

Benefits:

Please see the job description for benefits.

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