The IT Learning Spaces team seeks an experienced Instructional Technologist to support the College of Nursing. The position fundamentally serves as the college’s Canvas administrator, support for Simple Syllabus, and data entry for class schedules in the student information system, PeopleSoft. The position also supports Respondus LockDown Browser, Top Hat student engagement platform, and other instructional technology applications utilized by the college. The role works closely with College of Nursing Academic Affairs and is one of the primary contacts for academic technology software support for faculty, support staff, and students in the college.

The position is tasked with delivering excellent customer service through troubleshooting and resolving technical issues related to academic technology (it does not focus on development of course content). Additionally, it involves assisting in the development and delivery of support documentation and training to help alleviate challenges utilizing the technology. Through consistent collaboration with application owners, system administrators, and IT Services, the role ensures optimal end-user experiences.

The ideal candidate for this position would be self-motivated, lifelong learner, and persistent with experience in troubleshooting and IT service management practices.

Duties:

• Develops and implements professional learning and sustained improvement on the use of instructional technology through a variety of applications and across a variety of positions.
• Crafts, delivers, and supports technological innovation across curriculum for students, professional learning experiences for educators, and college and career readiness activities for all stakeholders.
• Identifies technologies that enhance learning on campus, online, and through hybrid means of delivery.
• Performs initial research & development, assisting with tool discovery and understanding.
• Researching and reporting of market trends.
• Works with staff to incorporate effective e-learning tools into curriculum and develops web-based information resources that enable stakeholders to use educational technologies effectively.
• Troubleshoots and assists with technical issues related to instructional design or instructional technology.
• Provides Tier 2 and 3 support to faculty, students, and staff.
• Serves as initial escalation point.
• Directs communication with Tier 1 support regarding support needs, upcoming changes, and downtime.
• Facilitates and delivers training effectively to the campus community.
• Plans and designs learning experiences that incorporate instructional content tailored to meet the varied needs and backgrounds of learners.
• Employs a variety of learning methods and emerging technologies to reach learning outcomes.
• Identifies appropriate evaluation techniques and applies them to measure the impact of the learning experience.
• Identifies technologies that enhance learning on campus, online, and through hybrid means of delivery.
• Evaluates and recommends academic technology tools.
• Selects the most appropriate investigative methods or information retrieval systems, evaluating information and its sources critically.
• Conducts/reviews of internal and external stakeholder needs assessments.
• Identifies challenges in the facilitation of professional learning experiences and demonstrates an ability to select and apply the most effective solutions.
• Troubleshoots and assists with technical issues related to instructional design or instructional technology.
• Generates activity reports as well as coordinating and documenting projects.
• Performs various duties as needed to successfully fulfill the function of the position.