*Contact Center Specialist

Posted: Tuesday, 26 August 2025
Valid Thru: Thursday, 25 September 2025
Index Requested on: 08/26/2025 19:48:10
Indexed on: 08/26/2025 19:48:10

Location: Norman, OK, 73019, US

Industry: Education
Occupational Category: 43-0000.00 - Office and Administrative Support
Type of Employment: FULL_TIME

University of Oklahoma is hiring!

Description:

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

The Customer Support Specialist will provide assistance and support of a public facing portal to state agency customers. Primary responsibilities include providing comprehensive customer assistance through inbound and outbound calls, needs assessments, utilize and navigate ticketing systems, assisting with portal and website registration and navigation. Other duties include: may follow a communication script when handling different topics; identifies customer needs, clarifies information, researches the issue, and provides solutions or alternatives; enters and maintains information to the call center database; performs various duties as needed to successfully fulfill the function of the position.

The Contact Center Specialist must be able to maintain effective professional and team relationships that meet departmental core values. On-the-job training is provided onsite and can last up to 90 days.

Specialists who demonstrate ability to meet performance expectations will qualify for remote work status, with some mandatory days at the office for meetings and trainings.

This position provides opportunities for advancement and performance incentives.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Required Education and Experience: High School Diploma or GED, AND:

  • 6 months experience in customer service or at a call center.

Skills:

  • Basic computer skills.
  • Ability to communicate verbally and in writing.
  • Ability to understand written material and instructions.
  • Excellent customer service skills.
  • Detail oriented.
  • Ability to research information to obtain an answer or solution to a problem in a timely manner.

Certifications: None

Advertised Physical and Environmental Requirements:

  • Ability to sit and talk for prolonged periods.
  • Hand and finger dexterity.
  • Engage in repetitive motion of the wrist, hand, and fingers.
  • Standard Office Environment.

Departmental Preferences:

  • 24 months experience in education, technical assistance, social services, contact center or office·
  • Working knowledge of Word-based products, including TEAMS.
  • Experience uploading and downloading programs in cell phones, computers and tablets.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https: //hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

Benefits:

Please see the job description for benefits.

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