The Academic Success Center (ASC) promotes undergraduate retention and persistence efforts through data-informed student success initiatives including tutoring services, course assessment and placement, faculty and peer mentoring, college transition courses, and student leadership opportunities. This university-wide student success unit endeavors to cultivate, support, and celebrate academic excellence for students across all disciplines at the University of Oklahoma. The Administrative Support Specialist offers administrative support to the Associate Provost Office of the Academic Success Center.

Essential Duties:

Under direct supervision, performs entry-level administrative support-oriented job duties, to include but not limited to resolving routine questions and problem, filing maintenance, scheduling appointments, reception, inventory management, typing, report preparation, and correspondence. Job duties are clearly defined using standard methods and routines to accomplish tasks.

• Assists with front desk coverage and student support in the Academic Success Center
• Serves as a point of contact for student inquiries, including scheduling and appointment assistance
• Serves as a contact person for employees or the outside public this includes answering questions, provides information and handles complaints for internal and external customers
• Serves as a liaison with offices on and off campus
• Schedules various appointments for office personnel and ensures administrative details are completed
• Receives incoming calls for the office and refers calls to appropriate personnel
• Records messages or responds to caller with routine information
• Monitors and orders supplies for the office
• May sign associate forms as authorized by the supervisor
• Reviews and responds to routine correspondence for the office personnel and sometimes in the name of the supervisor
• Drafts replies to such correspondence with minimal instruction
• Prepares various reports such as office supply expenditures and student or resident rotation schedules
• Distributes various forms of information to office personnel such as mail or newsletters
• Oversees data and record maintenance, to include but not limited to student files, inventory, personnel, and other office files
• Maintains office files that may be of a confidential nature such as personnel information
• Distributes various forms of information to office personnel such as mail or newsletters
• Develops informational and promotional materials
• Assists with website, social media, and newsletters as needed
• Schedules and attends events and meetings
• Plans, coordinates, and expedites special activities or projects that require specialized training or creative thought.
• Performs various duties as needed to successfully fulfill the function of the position