Project Coordinator (Residential New Construction)

Job Summary: The Trade Project Coordinator will oversee the installation and recovery efforts of the Trade team. This role collaborates with a variety of team members to ensure timely and accurate project installation with high customer satisfaction. Schedule and Availability: Weekdays during normal business hours from 7am to 4pm or 8am to 5pm Supervisory Responsibilities: Serve as the daily point of contact for field techniciansManage the schedule for field technicians and OKC Delivery Drivers Essential Duties and Responsibilities: Responsible for scheduling all installs, deliveries, and recoveries in the assigned marketCollaborate with installation crews to ensure exceptional customer service during the installation processSchedule and confirm installations with customers, prioritizing availability based on product order dates and lead timesSchedule all recoveries in a timely manner ensuring necessary material is ordered as soon as known issue is reported by installation teamMaintain, document, and update project statuses across all relevant platformsCollect payments prior to project installationsPartner with leadership to balance revenue-generating and non-revenue generating installation projects to ensure a balance between company profitability and project completionWork with QA/QC Manager to maximize utilization and efficiency of subcontractorsEnsure subcontractors submit appropriate completed paperwork for installations including project acceptance formsCommunicate regularly and clearly with the customer to set proper expectations on project timeline, execution, and customer responsibilityCollaborate with the accounting department to ensure timely sub-contractor paymentEnsure jobsite readiness before scheduling installationComplete jobsite visits as approved by Senior Project Manager to continue to learn about complex trade issues and troubleshoot customer challengesCoordinate with the Senior Project Manager to forecast upcoming projects and review open recoveries on a weekly basisParticipate in trade related meetings to ensure alignment with trade sales teamSchedule final walkthrough to ensure product functionality and install accessoriesMaintain positive builder relationships to ensure continued business success in collaboration with trade sales representativesOrder and maintain non-Pella installation material for the assigned marketCollaborate and communicate with various operations team members dailyPerform all other duties as necessary or assigned