1. Patient Account Management:
o Handle patient inquiries related to billing, payments, and account balances via phone, email, mail or ticketing system.
o Work correspondence from USPS
o Update patient account records with corrected demographic information.
2. Billing Support:
o Generate and send patient statements in a timely manner.
o Assist in resolving issues related to coding errors, missing information, or claim rejections.
3. Payment Processing:
o Process patient payments and set up payment plans as needed.
4. Customer Service:
o Provide exceptional service by addressing escalated patient concerns professionally and empathetically.
o Educate patients on billing procedures, insurance coverage, and payment options.
5. Compliance and Documentation:
o Maintain compliance with HIPAA regulations and other applicable laws.
o Accurately document all interactions and account updates in the RCM system.
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