Assistant Director of Operations

Position Summary The Assistant Director of Operations for Tecumseh Oxygen and Medical Supply is responsible for assisting with the day-to-day operations, ensuring the efficient and effective delivery of high-quality medical equipment and services to our clients. This role involves assisting with supply chain logistics, regulatory compliance, inventory control, and customer service while leading continuous improvement initiatives to enhance operational performance. The Assistant Director of Operations will collaborate closely with various departments, including sales, finance, and human resources, to align operational goals with the company's strategic objectives. POSITION SUMMARY EXPANDED: Under the Oklahoma Medical Marijuana and Patient Protection Act, (The Unity Bill) this position is considered a Safety-sensitive position. Safety-sensitive is defined to include any job that includes tasks or duties that could affect the safety and health of the employee performing the task or others. Employees working in safety-sensitive roles are subject to this exception and subject to disciplinary action in the event of a positive test for marijuana or its metabolites. ESSENTIAL DUTIES AND JOB RESPONSIBILITES The essential functions include, but are not limited to the following areas: Operational Management: Assist with daily operations of Tecumseh Oxygen and Medical Supply, including supply chain management, inventory control, order fulfillment, and customer service.Assist with implementing operational policies and procedures to ensure compliance with industry regulations, including Medicare, Medicaid, and other applicable laws.Monitor key performance indicators (KPIs) to ensure operational efficiency, quality control, and cost-effectiveness. Supply Chain and Inventory Management: Manage relationships with suppliers and vendors to ensure the timely and cost-effective procurement of medical equipment and supplies.Oversee inventory levels to prevent shortages or overstock, implementing just-in-time inventory strategies where applicable.Assist with coordination of logistics and distribution processes to ensure prompt and accurate delivery of equipment to clients. Regulatory Compliance: Ensure compliance with all federal, state, and local regulations related to the distribution of durable medical equipment.Assist with the maintenance of accurate records and documentation required for regulatory audits and inspections.Stay informed of industry changes and ensure that company practices are up to date with current regulations. Customer Service and Quality Assurance: Implement and maintain high standards of customer service, ensuring that client needs are met with professionalism and empathy.Maintain quality assurance processes to ensure the integrity and safety of all equipment provided to clients.Handle escalated customer issues and work towards quick and effective resolution. Team Leadership: Lead, mentor, and develop a team of professionals, fostering a culture of continuous improvement and accountability.Collaborate with Director of Operations to recruit, train, and retain top talent within the company.Assist in regular performance reviews, providing feedback and setting goals for team members. Strategic Planning and Continuous Improvement: Work with the Director of Operations to develop and implement long-term operational strategies that align with the company's growth objectives.Identify opportunities for process improvements and lead initiatives to enhance operational efficiency and reduce costs. Financial Management: Work with the Director of Operations to manage the operations budget, ensuring that resources are allocated effectively and expenses are controlled.Collaborate with the finance department to optimize cash flow, inventory turnover, and cost management. EDUCATION & EXPERIENCE REQUIREMENTS High school diploma or equivalent. Bachelors degree in business administration preferred. Minimum of 7-10 years of experience in operations management, preferably in the DME, healthcare, or medical device industry. MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) Able to work collaboratively with multiple professionals in a busy and complex environment using tact, diplomacy, and discipline. Ability to understand and adhere to established policies, procedures, and protocols. Commitment to excellence and high standards Excellent written and oral communication skills Strong organizational, problem-solving, and analytical skills Ability to manage priorities and workflow Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Acute attention to detail Ability to work independently and as a member of various teams and committees Strong interpersonal skills. Good judgement with the ability to make timely and sound decisions Creative, flexible, and innovative team player PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to work inside a clean, well-lit office setting. While performing the duties of this position, the incumbent is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. The noise level in the work environment is usually moderate. The employee may be exposed to some hazards such as radiation, bodily fluids that may contain disease. Travel is required. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.