Position Summary

Integral member of Orthodontics Travel Team. Discusses doctor-proposed treatment plan and associated cost with patient and/or legal guardian for general dentistry patients. Informs patient of their fiscal responsibilities, if applicable. Understands and assists patients with third party billing systems, i.e., CareCredit. Reviews dental records for proper coding. Understands and utilizes CDT codes. Works closely with administrative and clinical staff.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Clinical Duties:

• Conduct orthodontic screenings and patient assessments via ortho platforms.
• Collaborate with the clinical team to evaluate patient needs and treatment options.
• Assist in interpreting clinical information and providing initial guidance to patients.

Administrative Duties:

• Schedule, confirm, and manage patient appointments to ensure a smooth workflow.
• Verify patient insurance coverage and ensure pre-authorizations are completed accurately.
• Respond to patient inquiries, providing exceptional customer service and assistance as needed.
• Support the administrative team with daily front office operations.
• Send documentation paperwork to state agencies to gain approval for treatment
• Follow necessary protocol to follow with patients and pending needs from insurance companies

Cross-Functional Support:

• Work collaboratively with clinical and administrative teams to streamline patient care and office processes.
• Assist with onboarding new patients and facilitating communication between providers and patients.
• Maintain accurate and up-to-date patient records, ensuring compliance with all privacy standards.

Skills & Competencies:

• Strong time management and multitasking abilities.
• Ability to work independently and as part of a hybrid team.
• Proficiency with electronic health records (EHR) and front-office administrative processes.
• Technologically adept, with experience using virtual tools for patient communication.
• Exemplifies strong leadership qualities

Position Qualifications

Education: High School Graduate or General Education Degree (GED): Required

Experience: No prior experience necessary

Certifications & Licenses: Current Oklahoma Dental Assisting Permit Required. Radiation Safety and Protection Permit Required within 6 months of employment with Dental Depot.

Computer Skills: Efficiently operates assigned computer software and other equipment, including EagleSoft and Microsoft Office Suite.

Other Requirements: Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes. Understands insurance frequencies/downgrades and guidelines including Medicaid. Has understanding of secondary insurance and coordination of benefits. Responsible for over the counter collections. Familiar with 10 key or calculator. Must have knowledge of CDT Codes and pass the bi-annual Dental Depot CDT codes test.

Skills & Abilities

• Accountability - Ability to accept responsibility and account for his/her actions.

• Accuracy - Ability to perform work accurately and thoroughly.

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

• Adaptability - Ability to adapt to change in the workplace.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

• Detail Oriented - Ability to pay attention to the minute details of a project or task.

• Empathetic - Ability to appreciate and be sensitive to the feelings of others.

• Energetic - Ability to work at a sustained pace and produce quality work.

• Responsible - Ability to be held accountable or answerable for one’s conduct.

• Enthusiastic - Ability to bring energy to the performance of a task.

• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.

• Friendly - Ability to exhibit a cheerful demeanor toward others.

• Judgment - The ability to formulate a sound decision using the available information.

• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

• Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.

• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

• Safety Awareness - Ability to identify and correct conditions that affect employee safety.

• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.