Position Summary

Working directly with doctors, managers, administrative and clinical staff, this position ensures that all aspects of the practices operate fluidly and effectively. This is accomplished by directly supervising the work of Dental Office Managers and Doctors. Oversees the daily management of the practices, including the planning, organizing, directing, and coordinating of administrative and clinical tasks and resource allocation. Creates an environment that highlights the talents of the staff to see that patients receive the highest standard of dental care.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Constantly debriefs Directors on practice business, including administrative and clinical updates, to ensure continuing operational growth and improvement.

• Manages and oversees daily office operations, including doctors and administrative and clinical staff, patient interactions, scheduling, and short-term office planning.

• Develops and spearheads the Dental Office Managers and Doctors, providing them with constructive feedback to improve individual and team morale.

• Provides written and oral instruction or feedback to Dental Office Managers to enhance employee relations.

• Assists in the development of administrative and clinical training materials and programs.

• Conducts yearly performance evaluations for Dental Office Managers.

• Monitors daily, weekly, and monthly office performance, giving positive feedback and overseeing disciplinary action or employee terminations following company protocol.

• Prepares and delivers timely administration of all paperwork and reports.

• Continuously monitors and oversees office budget with a focus on staffing and resource allocations.

• Supports the Dental Depot mission statement by providing a positive example for staff.

• Communicates respectfully and courteously with patients, vendors, and employees.

• Proficiently uses conflict resolution and problem-solving techniques to assist Dental Office Managers in managing interpersonal office conflict and patient complaints.

• Increases knowledge and skills through self-study and other education.

• Identify strengths and weaknesses within the growing management team and provide appropriate coaching, feedback, and/or training to develop them as leaders in our practices. Establish clear guidelines for management's response to needs/concerns, expressed by employees, Doctors or patients.

• Maintains dependable job attendance and can be relied on to follow through with assigned tasks.

• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.

• Position may be required to relocate to other Dental Depot clinics either permanently or on a short term basis due to office needs, on an as needed basis at the discretion of Management.

• This position may complete other Administrative and Maintenance tasks as assigned by Management.

• Maintain regular and reliable attendance