Position Summary

Perform all business office duties including standing and greeting patients, checking patients in and out through Eagle Soft, answering multi line telephone with Scheduling Institute dialog, scheduling and confirming appointments via telephone or internet and compiling and recording patient charts and correspondence. Build positive relationships with patients by efficiently, effectively, and courteously communicating information.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Stand and greet patients, ascertain purpose of visit, and direct them to appropriate staff.
• Answer telephones and direct calls to appropriate staff using the Scheduling Institute dialog.
• Schedule and confirm patient appointments.
• Maintain medical records and correspondence files.
• Compile and record medical charts, reports, or correspondence.
• Receive and route messages or documents, such as laboratory cases and faxes, to appropriate staff.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
• Interview patients to complete documents, health histories, or forms, such as intake or insurance forms.
• Position is responsible for pulling and accurately filing charts.
• Ensure printed material and forms are up to date. Registration forms annually, insurance verification forms semi- annually and Sooner Care forms are updated daily.
• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• Maintain regular and reliable attendance
• Incorporates doctor-prescribed treatment plan for general dentistry patients with insurance and financing.
• Communicates effectively with patients and/or legal guardian regarding proposed treatment plan and associated financial cost.
• Inform patients of their fiscal responsibilities with respect to their particular insurance coverage.
• Assists patients with third party billing systems utilized by Dental Depot, i.e., CareCredit.
• Reviews treatment plan with Doctor or Dental office Manager prior to presenting to patients.
• Understands and utilizes CDT codes.
• Posts and reviews general dentistry payments and procedures.
• Balances day sheet for general dentistry and closes the office at least one night per week.
• Works with administrative and clinical staff to ensure that firm financial arrangements are made for patient treatment.
• Conducts general dentistry patient recall.
• Efficiently operates assigned computer software (i.e., Eagle soft, and Microsoft Office Suite).
• Prepares and delivers reports on time.
• Assists with commencing same day patient treatment and scheduling follow-up appointments.
• Create and follow up with Medicaid pre-authorizations.
• Prepare financial over-the-counter reports daily.
• Documents financial arrangements on the Patient Financial Arrangements form.

Position Qualifications

Education: High School Graduate or General Education Degree (GED): Required Experience: No prior experience necessary.

Certifications & Licenses: None Computer Skills Efficiently operates assigned computer software and other equipment, including Eaglesoft and Microsoft Office Suite.

Other Requirements: Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes. Must have

Skills & Abilities

• Communication, Written - Ability to communicate in writing clearly and concisely.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Accuracy - Ability to perform work accurately and thoroughly.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Reliability - The trait of being dependable and trustworthy.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Accountability - Ability to accept responsibility and account for his/her actions.