Dental Depot – Director, Orthodontics

Department:

Ortho Administration

Job Status:

Full Time

FLSA Status:

Exempt

Reports To:

COO

Job Type:

Regular

Amount of Travel Required:

Up to 70%

Work Schedule:

Minimum of 45 hours per week; varies Monday-Saturday, possible weekend/evenings hours.

Positions Supervised:

Orthodontic Office Manager, Orthodontic Assistant, Orthodontic Business Office Assistant, Orthodontic Patient Account Services Representatives, Orthodontic Treatment Coordinator, Orthodontic Clinical Training Manager, and Orthodontic Regional Manager

Position Summary

A strategic and operational leader, the Director of Orthodontics oversees both daily functioning and long-term integration of orthodontic services. This leadership position establishes benchmarks for operational effectiveness—encompassing revenues, provider productivity, employee engagement, and patient satisfaction—through directing, planning, and coordinating across departments. The Director directly supervises and develops Regional Managers, corporate office leaders, Ortho Office Managers, and Doctors, identifying efficiency gaps and implementing improvements in practice performance and job satisfaction. In collaboration with the CEO and COO, the Director drives growth initiatives, establishes guidelines for recruitment, advancement, evaluation, and retention, and ensures seamless integration of orthodontics into the broader organizational structure to support strategic objectives and long-term growth.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation(s) may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Maintain the patient care 1^st initiative in all processes and systems implemented. Coordinate response to patient care concerns and/or complaints. Identify and work to correct deviations from delivery of Dental Depot best practices while working to ensure that Doctors are provided freedom and autonomy to develop the individual “voice” of their own practices.
• Work with Management team to ensure that Doctor and employee performance reflects the Dental Depot standards set forth by the CEO and COO. Identify trends and patterns within individual Doctor’s practices and the group practices as a whole.
• Work closely with the Manager of Patient Account Services to develop and apply best collections practices within our practices. Work to continuously maintain the “user friendly” approach with respect to the patient’s financial situation. Work closely wit the Professional Relations Manager to establish internal credentialing guidelines.
• Work to ensure that all Dental Depot practices are compliant with State and Federal regulations. Coordinate and participate in responding to any audits received.
• Coordinate/participate in recruitment activities and events. Identify and respond to all leads.
• Coordinate with management team to provide a smooth transition into full or part time employment with Dental Depot. Act as a liaison to new and existing Doctors with the CEO and COO for needs, wants or concerns.
• Work closely with the CEO and COO to identify clinical strengths and improve and clinical weaknesses or deficiencies.
• Help Regional Manager identify strengths and weaknesses within the growing management team and provide appropriate coaching, feedback and/or training to develop them as leaders in our practices. Establish clear guidelines for management’s response to needs/concerns expressed by employees, Doctors or patients.
• Identify and coordinate training within and outside of Dental Depot for employees and Doctors shadowing, in-house CE and/or workshops, outside CE and/or workshops.
• Communicate with partners as needed, requested by owner or when solicited by partners to improve their practice processes.
• Serve as consultant for major changes or implementation of new processes in the clinical department.
• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• Position may be required to relocation to other Dental Depot clinics either permanently or on a short-term basis due to office needs, on an as needed basis at the discretion of Management.
• This position may complete other Administrative and Maintenance task as assigned by Management.

Position Qualifications

Education:

High School Graduate or General Education Degree (GED): Required

Experience:

5+ years of experience in Orthodontics/Dental

3+ plus years of experience in management

Computer Skills:

Dental Software knowledge (Eaglesoft and Dolphin knowledge preferred, by not required.) All Microsoft Office products, preferred but not required.

Other Requirements:

Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes. Must be able to manage multiple phone lines.

Skills & Abilities

• Friendly – Ability to exhibit a cheerful demeanor toward others.
• Accountability – Ability to accept responsibility and account for his/her actions.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Adaptability – Ability to adapt to change in the workplace.
• Relationship Building – Ability to effectively build relationships with customers and co-workers.
• Analytical Skills – Ability to use thinking and reasoning to solve a problem.
• Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
• Reliability – The trait of being dependable and trustworthy.
• Resource Management (People & Equipment) – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Responsible – Ability to grasp and understand business concepts and issues.
• Business Acumen – Ability to grasp and understand business concepts and issues.
• Safety Awareness – Ability to identify and correct conditions that affect employee safety.
• Change Management – Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
• Self Motivated – Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Strategic Planning – Ability to develop a vision for the future and create a culture in which the long range foals can be achieved.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Tactful – Ability to show consideration for and maintain good relations with others.
• Team Builder – Ability to convince a group of people to work toward a goal.
• Judgement – The ability to formulate a sound decision using the available information.
• Organized – Possessing the trait of being organized or following a systematic method of performing a task.
• Negotiation Skills – Ability to reach outcomes that gain the support and acceptance of all parties.
• Working under Pressure – Ability to complete assigned tasks under stressful situations.
• Persuasive – Ability to influence others to change position or to adopt a specific point of view.
• Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Management Skills – Ability to organize and direct oneself and effectively supervise others.
• Goal Oriented – Ability to focus on a goal and obtain a pre-determined result.
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Conflict Resolution – Ability to deal with others in an antagonistic situation.
• Diversity Oriented – Ability to work effectively with people regardless or their age, gender, race, ethnicity, religion, or job type.
• Friendly – Ability to exhibit a cheerful demeanor toward others.