JOB TITLE:

TITLE SERVICES SPECIALIST I

LOCATION:

Wilmington – OH, 3268 Progress Way, Wilmington, OH, USA

DEPARTMENT:

Title Services Group – Title Maintenance – Collateral Management Solutions

REPORTING TO:

Supervisor - Melissa North

JOB DESCRIPTION:

The Title Services Services Specialist I is a position within the Title Services Group. This team member will be responsible for: completing automotive related collateral paperwork in adherence to state/county requirements. Effectively communicate, via email or phone calls, with motor vehicle agencies, internal departments and clients regarding title related questions. This position is a fast paced role with a demand on achieving contracted service levels and expected to maintain a high level of quality.

Key Responsibilities:
● Manage a high volume of tasks in a timely, accurate and efficient manner.
● Work collaboratively with peers.
● Adhere to established procedures and compliance requirements when: sorting, organizing,
validating, pulling, completing paperwork, signing off/executing, shipping, and similar activities.
● Use company proprietary software for research and data entry.
● Research, analyze and resolve problems in a timely manner.
● Consistently meet production and quality goals.
● Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic
training within the internal department.
● Fax, email and reply to inquiries.
● Perform other duties, as necessary.
● As business needs arise, the ability to have a flexible schedule, which may include overtime, may
be required, in addition to the established schedule.

Education and Experience:

Minimum

● High School Diploma, General Educational Development (GED) or comparable completed
educational certification.
● Proficient in using Microsoft Office or Google Suite products.
● Strong verbal and written communication skills.

● Excellent people skills, with the ability to effectively collaborate with team members and other
departments throughout an organization.
● Proven ability to organize and prioritize daily work.

Preferred but Not Required

● College degree or certification.
● Familiarity with automotive, titling or finance industry.

Workplace Environment:

● Fast paced, high volume, production.
● Perform routine and repetitive production work.
● Sit for lengthy periods of time.
● Prolonged exposure to computer screens.
● Primary schedule will be 7: 30AM - 4: 00PM ET, Monday - Friday. There may be occasions that
require overtime, evening, holiday, or weekend shifts.
● Ability to lift or push up to 35 lbs.

SHIFT/SCHEDULE:

7: 30AM - 4: 00PM ET

EMPLOYMENT TYPE:

Permanent/Onsite

PAY TYPE:

Hourly

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.