Technical Analyst II (Onsite)

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

The Technical Analyst II is responsible for coordinating and executing the processing of all production control jobs and programs. The Technical Analyst II monitors and tracks production data processes, mitigates service interruptions, provides status on data processes, identifies data quality issues and facilitates their resolution. The Technical Analyst II also plays a role in
event and incident management and continual improvement.

Key Responsibilities

• Executes standard and repetitive technical and operational tasks.
• Ensures the proper set-up, processing, and documentation of batch and ad hoc production control jobs according to processes and procedures.
• Utilizes system scripting to program and operate production related equipment and ensure quality data output of production run results.
• Establishes and maintains daily, weekly, and monthly job schedules.
• Submits batch processes and monitors job scheduling tool for errors from scheduled or ad hoc jobs.
• Reviews application run instructions, recovery instructions, and other operational documentation for accuracy, completeness, and compliance with standards.
• Downloads, analyzes, processes, and monitors information for specific applications, ensuring accuracy and proper completion.
• Managing day to day ticketing meeting business requirements
• Manage and execute client conversions
• Updates, tracks, and reports on all production issues and works with appropriate team to resolve issues.
• Monitors and tracks production systems and processes to ensure on-time, high quality delivery of data to product teams and systems.
• Provides analysis of data and process issues that impact production.
• Monitors production standards and procedures and recommends improvements.
• Identifies improvements in processes to minimize incident occurrence or increase speed of resolution.
• Contributes to regular operational performance reviews to generate continuous improvement opportunities.
• Assists with special projects as assigned

Minimum Qualifications and Experience

• Bachelor’s degree and 2 years of relevant work history OR 6 years relevant/related work experience with no degree.
• Experience working in a Level 1/ Tier 1 technical environment
• Working experience providing infrastructure operations support
• Working experience with monitoring technologies and analyzing real-time statistics
• Working experience working with a ticket management/service desk system
• Working experience in an ITIL-based environment
• Working experience as a participant in a change management process
• Working experience in creating scripts for Unix, Windows, SQL
• Working experience in Microsoft Office products
• Working experience in enterprise technology systems
• Advanced working experience in a Level 2/ Tier 2 technical environment
• Advanced working experience providing infrastructure operations support
• Advanced working experience with monitoring technologies and analyzing real-time statistics
• Working experience working with a ticket management/service desk system
• Working experience as a participant in a change management process
• Advanced working experience in creating scripts for Unix, Windows, SQL
• Advanced working experience in Microsoft Office products
• Working experience in enterprise technology systems
• Working experience with monitoring technologies and analyzing real-time statistics
• Working experience with batch scheduling technologies
• Working experience in enterprise technology systems
• ITIL Foundations Certification

Compensation -

The annual salary range for this position is: $68, 000 - $80, 000

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -

• Healthcare Coverage for you and your family covering Medical, Dental & Vision

• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

• Generous PTO

• Pet Insurance

• Retirement Planning

• ID Theft Insurance

• Life and Disability Insurance

• Commuter Benefits

• Accident & Hospital, Critical Illness Insurance

• Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.