Job Description:
This position is for the Title Services Group inquiry team, which is responsible for requesting motor vehicle records from DMVs, tag offices, third parties, or our proprietary software. The motor vehicle records are reviewed and compared against our lender partners’ accounts to ensure the title information aligns with our lender partners’ requirements.

Job Summary:

The Senior Title Specialist role is a position in our Title Service Group. Title Specialists are required to:

• Reply to email messages and chats.
• Engage customers and determine how to assist them.
• Provide quality customer service in response to cases received via Hubspot.
• Handle mail/rejection notices and process accordingly.
• Use company proprietary software for research, data entry, and account follow-up
activities.
• Follow instructions and maintain workflow standards.
• Attain production and quality goals.
• Adhere to all company policies and procedures.

Key Responsibilities:

• Request motor vehicle records (inquiries) via our proprietary software, motor vehicle websites, phone calls, or mail/e-mail.
• Review motor vehicle inquiry results to ensure the title was issued in alignment with our lender partners’ guidelines.
• Review and handle incoming mail.
• Respond to requests received via Service Station or our proprietary software in a professional manner.
• Follow established procedures and compliance requirements.
• Perform other duties as necessary.
• Ability to work a flexible schedule as needed, including occasional overtime.
• Demonstrate attention to detail, organizational skills, adaptability, and consistent accuracy while maintaining a high level of customer service.
• Communicate with internal departments and external state agencies to clarify and resolve issues related to state inquiries.

Education and Experience:

Minimum

• High School Diploma/GED and 1-2 years experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.
• Requires strong knowledge of Microsoft Word, Excel, PowerPoint OR equivalent of Google solutions (i.e., Google sheets, Google Docs, etc.)
• Excellent interpersonal and collaborative skills to work effectively with teams throughout the organization.

Preferred

• Degree in related discipline.
• Experience in dealership or DMV industry desired.

Workplace Environment:

• Ability to perform routine and repetitive production work.
• Ability to sit for long periods of time.
• Prolonged exposure to computer screens.
• Variable shifts throughout the day, which can include occasional Saturdays.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.